Jada Hooks
Detroit,MI
Summary
Results driven hospitality professional with strong track record in providing exceptional client services in spa setting. Known for creating welcoming environment and efficiently managing scheduling and appointments. Focused on team collaboration and achieving high client satisfaction, with flexible approach to meet changing needs.
Overview
5
5
years of professional experience
Work History
Spa Supervisor
European Wax Center
02.2022 - Current
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
- Collaborated as supervisor to create seamless guest experiences throughout the studio property.
- Trained and mentored new team members, fostering a positive work environment that supported employee growth.
- Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
- Managed staff scheduling effectively, ensuring adequate coverage during peak hours for optimal guest experience.
Spa Receptionist
Daybreak Spa Studio
01.2020 - 02.2022
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled payments and processed credit card transactions.
- Communicated with spa team members if clients canceled or changed appointment times.
Education
High School Diploma -
River Rouge Highschool
River Rouge, MI06-2017
Skills
- Spa operations
- Health and safety
- Employee motivation
- Appointment management
- Task delegation
Timeline
Spa Supervisor
European Wax Center
02.2022 - Current
Spa Receptionist
Daybreak Spa Studio
01.2020 - 02.2022
High School Diploma -
River Rouge Highschool
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