Paola Gaete
Miami Beach
Summary
Dynamic Spa Supervisor at Ocanto Fitness with expertise in spa operations and exceptional communication skills. Proven track record in enhancing guest experiences through effective appointment management and facility maintenance. Adept at motivating teams and solving problems, ensuring seamless operations and high customer satisfaction. Committed to delivering excellence in every aspect of service.
Overview
11
11
years of professional experience
Work History
Spa Supervisor
Ocanto Fitness
10.2024 - Current
- Assisted in daily operations and customer service to enhance guest experiences.
- Maintained cleanliness and organization of treatment rooms and common areas.
- Supported team in scheduling appointments and managing front desk duties.
- Learned spa product knowledge to provide informed recommendations to clients.
- Contributed to inventory management by tracking supplies and placing orders as needed.
- Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
Personal Assistant
Self Employed Services
11.2014 - Current
- Organized schedules and appointments for executives, ensuring efficient time management.
- Coordinated travel arrangements, including booking flights and accommodations to optimize itineraries.
- Managed correspondence by screening emails and prioritizing messages for timely responses.
- Maintained office supplies inventory, facilitating seamless operations through timely reordering.
- Accomplished project deadlines by assisting with task completion whenever required.
- Kept detailed track of household and maintenance inventory and schedules.
Education
High School Diploma - Stethician
Anglo Japonés
Cochabamba -Bolivia 02.2018
Skills
- Spa operations
- Health and safety
- Employee motivation
- Appointment management
- Scheduling coordination
- Sales and promotion
- Facility maintenance
- Problem-solving
- Multitasking Abilities
- Excellent communication
Languages
English
Spanish
Timeline
Spa Supervisor
Ocanto Fitness
10.2024 - Current
Personal Assistant
Self Employed Services
11.2014 - Current
High School Diploma - Stethician
Anglo Japonés
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