Bianca De La Torre
Spring Hill
Summary
Dedicated barista trainer with a strong focus on employee performance management, health and safety compliance, and exceptional customer service. Proven ability to cultivate a positive workplace environment and enhance team efficiency.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Starbucks
Olathe, KS
07.2025 - Current
- Trained new baristas on beverage preparation techniques and customer service standards.
- Assisted in developing training materials for ongoing barista development programs.
- Provided feedback to management regarding employee progress and training effectiveness.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista Shift Supervisor
Cosentino's Market
Gardner, KS
01.2023 - 07.2025
- Supervised daily operations, ensuring smooth workflow and high-quality service.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Managed inventory levels, placing orders to maintain product availability and minimize waste.
- Coordinated staff schedules to optimize coverage during peak hours while managing labor costs.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
Retail Sales Associate
Target
Olathe, KS
04.2022 - 05.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Trained new team members on customer service protocols and operational procedures, fostering team cohesion.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Collaborated with management to execute promotional events, driving increased foot traffic and sales volume.
Server Trainer
IHOP
Olathe, KS
03.2021 - 09.2021
- Trained new servers on menu knowledge, service techniques, and customer engagement strategies.
- Evaluated server performance through regular assessments, providing constructive feedback for improvement.
- Collaborated with management to refine training protocols based on operational needs and feedback received.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZAssociate of Arts - Business Administration
Johnson County Community College
Overland Park, KS12-2026
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- POS system operation
- Coffee expertise
- Supply ordering
- Sales promotion
- Friendly and outgoing
- Exceptional customer service
- Opening and closing duties
- Safe food handling
- Food running
- Table bussing
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Barista Trainer
Starbucks
07.2025 - Current
Barista Shift Supervisor
Cosentino's Market
01.2023 - 07.2025
Retail Sales Associate
Target
04.2022 - 05.2023
Server Trainer
IHOP
03.2021 - 09.2021
High School Diploma -
Penn Foster College
Associate of Arts - Business Administration
Johnson County Community College