Bianca Denny
Azle,US
Summary
Planner and Team Lead with over 15 years of experience in team leadership, documentation management, and customer service. Demonstrates proficiency in data analysis, inventory management, and Microsoft Office suite, including Excel and Access. Committed to fostering a collaborative environment to enhance workflow efficiency and ensure high-quality outcomes for customers.
Overview
9
9
years of professional experience
Work History
Team Lead/Planner
RECONEXT
03.2022 - Current
- Lead daily team operations, ensuring shipment accuracy and efficiency.
- Resolve customer issues through effective communication, enhancing satisfaction.
- Document and report shipment damages, maintaining high-quality standards.
- Collaborate with logistics for timely shipment scheduling and pickups.
- Utilize Teams, Outlook, and Excel for seamless data management and reporting.
Lead Assistant Manager
Family Dollar
04.2019 - 08.2020
- Led team to improve sales performance, enhancing customer satisfaction and store efficiency.
- Managed inventory, reducing stock discrepancies and optimizing product availability.
- Conducted employee evaluations, identifying training needs and fostering staff development.
- Analyzed consumer trends, adjusting strategies to boost product positioning and sales.
- Resolved customer complaints, ensuring high service standards and client retention.
Lead Documentation Specialist/Rejections Department
Met source of Dallas
08.2016 - 03.2019
- Managed mail room operations, ensuring efficient document processing and shipping.
- Promoted to lead manual uploads and cover sheets department, training team members.
- Established and led rejections department, enhancing document accuracy.
- Recognized as Employee of the Month and Year for outstanding performance.
- Implemented process improvements, achieving measurable efficiency gains.
Education
Medical Assistant Program - undefined
Concorde Career Institute
Arlington, TX06.2012
undefined
Tarrant County College
North Richland Hills, Texas04.2011
High School Diploma - undefined
Birdville High School
North Richland Hills, TX05.2010
Skills
- Medical Terminology
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- Customer Service
- Team Leadership
- Inventory Management
- Documentation
- Data Analysis
- Forklift Operation
Timeline
Team Lead/Planner
RECONEXT
03.2022 - Current
Lead Assistant Manager
Family Dollar
04.2019 - 08.2020
Lead Documentation Specialist/Rejections Department
Met source of Dallas
08.2016 - 03.2019
Medical Assistant Program - undefined
Concorde Career Institute
undefined
Tarrant County College
High School Diploma - undefined
Birdville High School