Heather Hatton

• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
• Answered multi-line telephone system, provided information, and directed calls.
• Prepared admissions charts and scanned records.
• Arranged patient transportations.
• Assisted physicians in paging and obtaining records for their review
• Utilized multiple PC applications throughout day.
• Provided training and mentorship to new unit clerks, sharing best practices for efficient work processes within the Emergency Room setting.
• Performed various administrative tasks by filing, copying and faxing documents.

• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized, and well-stocked unit environment, promoting optimal workflow among team members.
• Provided compassionate support to families of critically ill patients during difficult times through clear communication about their loved one's
• Assisted in training new unit secretaries on proper protocols, procedures, software applications utilized within the ICU environment.
• Received and routed laboratory collections and blood

products to correct clinical staff members.

• Printed patient labels and made patient charts
• Assisted nursing staff with anything they may need

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Maintained clean and safe environment to promote patient safety and comfort.
• Emptied patient drains and charted outputs
• Walked with post surgical patients to improve mobility

• Monitored vital signs and blood sugars and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
• Assisted patients to the bathroom and helped with bathing and linen changes
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
• Answered multi-line phone system
• Put in patient orders and made patient charts
• Printed out patient charts for transfers