Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bianca Garcia

Somerset,NJ

Summary

Dynamic and dedicated professional with experience at American Pool Management, excelling in customer satisfaction and safety. Proven ability in multitasking and attention to detail, effectively resolving issues and enhancing guest experiences. Proficient in First Aid and CPR, ensuring a secure environment while fostering positive relationships with patrons. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

BAM Desserts
12.2023 - 05.2025
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Redeemed coupons to discount purchases.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Mopped and vacuumed floors to remove residue and restore finished appearance.

Cashier/Customer Service Cashier

Carvel Ice Cream Store
10.2023 - 12.2023
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.

Lifeguard

American Pool Management
06.2021 - 09.2021
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers to identify distress.
  • Monitored safety of guests in and around swimming pool.
  • Upheld hygiene standards in pool and surrounding area.

Education

Bachelor of Arts - Biology

Seton Hall University
South Orange, NJ
05-2028

Certification - Phlebotomy

AIMS Education College of Health Sciences
Piscataway, NJ
09-2025

High School Diploma -

Thomas Edison Energysmart Charter School
Somerset, NJ
06-2024

Skills

  • Order coordination
  • Check processing
  • Drawer management
  • Multitasking and organization
  • Telephone management
  • Time management
  • Phone etiquette
  • Attention to detail
  • Quality assurance
  • Positive and professional

Certification

  • Certified phlebotomy, AIMS Education College of Health Sciences - September 2025

Languages

Spanish
English

Timeline

Customer Service Cashier

BAM Desserts
12.2023 - 05.2025

Cashier/Customer Service Cashier

Carvel Ice Cream Store
10.2023 - 12.2023

Lifeguard

American Pool Management
06.2021 - 09.2021

Bachelor of Arts - Biology

Seton Hall University

Certification - Phlebotomy

AIMS Education College of Health Sciences

High School Diploma -

Thomas Edison Energysmart Charter School

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