Bianca Garcia
Summary
Professional Member Service Officer with multi-year background. Flexible and polite to learn quickly. Adept at dealing with customer inquiries, complaints, and requests for information. Successful at generating clever ideas on ways to resolve problems.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Lead Member Service Officer
Rio Grande Credit Union
Albuquerque, NM
07.2024 - Current
- Trained new staff on customer service protocols and operational procedures.
- Answered customer inquiries regarding bank products and services.
- Participated in training sessions to stay up-to-date on regulations governing financial institutions.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Maintained accurate records of member interactions and transactions.
- Responded promptly to telephone calls from members seeking assistance or advice on their accounts.
- Collaborated with team to streamline service processes and improve efficiency.
- Verified identity documentation submitted by members prior to opening new accounts.
- Maintained a high level of confidentiality when dealing with sensitive personal information.
- Provided excellent customer service to members of credit union by responding to inquiries, resolving complaints and processing transactions.
Medical Scribe
InVision
Albuquerque, NM
08.2022 - 05.2024
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
- Followed clinicians throughout shift in high-volume, busy environments.
- Reviewed patient records to code and abstract information on medical diagnosis and procedures.
- Translated medical jargon and short-hand data into correct terminology.
- Maintained high accuracy rate on daily production of completed reviews.
OD Coordinator
Tom Sowash Optometry Group
Flagstaff, AZ
08.2021 - 07.2022
- Monitored and replenished supplies inventory.
- Answered telephone calls to handle internal and external requests.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with team members to resolve scheduling conflicts and issues.
Education
High School Diploma -
Atrisco Heritage Academy High School
Albuquerque, NM05-2019
Skills
- Team Building
- Productivity and Efficiency
- Handling Customer Complaints
- Time Management
- Attention to detail
- Adaptability
- Quick Learner
- Multitasking
- Friendly and Outgoing
- Positive Attitude
- Fast-Paced Environment
- Cash handling
- Transaction processing
- Account management
- Effective communication
- Inventory management
- Bilingual communication
- Compliance management
- Relationship management
- Goal setting
- Reporting and documenting
- Task delegation
Certification
- Notary Public
Timeline
Lead Member Service Officer
Rio Grande Credit Union
07.2024 - Current
Medical Scribe
InVision
08.2022 - 05.2024
OD Coordinator
Tom Sowash Optometry Group
08.2021 - 07.2022
High School Diploma -
Atrisco Heritage Academy High School