Dana Gurrola
Albuquerque,NM
Summary
Results-driven Lead Member Service Officer with expertise in team leadership and financial literacy. Proven ability to enhance member satisfaction through effective communication and collaboration. Committed to delivering exceptional service and improving overall member experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Member Service Officer
Rio Grande Credit Union
Albuquerque, NM
06.2024 - Current
- Assisted members with account inquiries, providing exceptional customer service.
- Educated members on credit union products and services to enhance financial literacy.
- Resolved member issues promptly, ensuring satisfaction and loyalty.
- Conducted regular audits of account information to ensure accuracy and integrity.
- Collaborated with colleagues to develop strategies for improving overall member experience and service delivery.
Front Desk Receptionist
Holiday Inn & Suites
Albuquerque, NM
06.2022 - 06.2024
- Greeted and checked in guests, ensuring seamless arrival experiences.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated reservations and room assignments using hotel management software.
- Assisted guests with inquiries, providing information on hotel amenities and local attractions.
Education
Business
Central New Mexico Community College
Albuquerque, NM01-2027
Skills
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Team leadership
Certification
- Licensed Associate Broker
Languages
Spanish
Timeline
Lead Member Service Officer
Rio Grande Credit Union
06.2024 - Current
Front Desk Receptionist
Holiday Inn & Suites
06.2022 - 06.2024
Business
Central New Mexico Community College