Bianca Girardi
North Richland Hills,TX
Summary
Dynamic professional with a proven track record at Twin Rivers Urgent Care, adept in medical office administration and fostering positive patient experiences. Skilled in HIPAA compliance and medical terminology, I excel in optimizing workflows and enhancing team efficiency. Demonstrated success in improving patient satisfaction and operational productivity, embodying strong leadership and meticulous attention to detail.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Twin Rivers Urgent Care
2021.04 - 2024.02
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
Bartender
Houligans
2016.02 - 2020.02
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Retail Store Manager
Pacsun
2012.06 - 2016.08
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed routine store inventories.
- Managed store organization, maintenance, and purchasing functions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
Education
Associate of Science - Nursing
Daytona State College
Daytona Beach, FL08.2019
Skills
- Medical Transcription
- Medical office administration
- Letter preparation
- Referral Verification
- Medical Charting
- Medical Terminology
- HIPAA Compliance
- Payment Collection
- Insurance Verification
- Workflow Optimization
- Front Desk Operations
- Appointment Scheduling
Timeline
Medical Receptionist
Twin Rivers Urgent Care
2021.04 - 2024.02
Bartender
Houligans
2016.02 - 2020.02
Retail Store Manager
Pacsun
2012.06 - 2016.08
Associate of Science - Nursing
Daytona State College
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