Overview
Work History
Education
Skills
Internships
Certification
Affiliations
Timeline
Generic

Bianca Green

Mount Dora,FL

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Consumer Access Represenative

Advent Health
06.2019 - Current
  • Initiates authorizations for commercial, Medicare and Medicaid payors
  • Timely follow up on accounts to prevent denials
  • Work closely with external partners to optimize patient experience
  • Developed training materials and oriented new employees
  • Utilizes knowledge of electronic medical record systems and medical terminology to read and comprehend clinical documentation
  • Analyze patient data to identify trends and opportunities for patient improvement

Office Supervisor

Lake Regional Urgent Care
03.2015 - 07.2017
  • Created physician and staff schedules for 3 locations with 8 providers
  • Managed monthly office supplies inventory and office orders
  • Created and implemented front office procedures/training and education
  • Reconciled end of day cash collections for each location
  • Hired and oriented staff
  • Established and monitored goals, conducted performance reviews quarterly
  • Implemented patient satisfaction surveys to gather feedback and improve patient experience
  • Tracked employee productivity and performance metrics
  • Established strong relationships with local healthcare providers, hospitals, and other healthcare organizations to promote collaboration and referral opportunities
  • Ensured compliance with all applicable healthcare regulations and laws, including HIPAA and OSHA standards, by regularly reviewing policies and procedures and providing training and education to staff members
  • Provider onboarding
  • Provider credentialing for hospital privileges and malpractice insurance
  • Resolve patient complaints
  • Address employee issues and help find a resolve
  • Tracked provider/medical staff CEUs and board renewals
  • · Stayed abreast with CLIA requirements for onsite laboratory

Education

Master of Science - Health Administration

University of Central Florida
Orlando, FL
08.2023

Bachelor of Science - Health Administration

University of Central Florida
Orlando, FL
12.2019

Skills

  • Medical Terminology
  • Team Leadership
  • Process Improvement
  • Team Building
  • Interpreting Clinical Documentation
  • Organization and Time Management
  • Electronic Medical Records: CERNER, EPIC, EClinical
  • Adaptability and Flexibility
  • Time Management
  • Cross-functional Coordination

Internships

Operations Management Intern | Mayo Clinic

May 2023 - August 2023


· Coordinated department event for 140+ attendees
· Created department organizational charts for providers/administration/nurse leadership
· Collaborated with various specialties to develop guidelines for new patient consults/returning patients based on Mayo Clinic’s policies and procedures
· Created and published department monthly newsletter
· Completed Mayo Clinic’s Bronze Quality Improvement certification within their quality academy
· Developed and implemented process improvement initiatives to streamline operations and increase efficiency
· Assisted in the development and implementation of new operational strategies to optimize patient care and improve overall hospital performance


Clinical Analyst Intern | Advent Health

Jan 2019 - April 2019

· Monitored compliance with meeting DNV standards
· Updated quality boards monthly based on department metrics (EX: CLABSI infections, patient experience falls, sepsis, monthly score cards, safety reports, etc)
· Gave departmental report in daily house meetings
· Conducted research on industry best practices and trends in clinical analysis to identify potential areas for improvement within the organization
· Assisted in the development and implementation of new protocol and procedures to improve patient safety and reduce the risk of readmission due to falls
· Collaborated with interdisciplinary teams to analyze clinical data and identify trends and patterns to improve patient outcomes

Certification

PROSCI Change Management Practitioner

Affiliations

  • Medical Group Management Association (MGMA)
  • American College of Healthcare Executives (ACHE)

Timeline

Senior Consumer Access Represenative

Advent Health
06.2019 - Current

Office Supervisor

Lake Regional Urgent Care
03.2015 - 07.2017

Master of Science - Health Administration

University of Central Florida

Bachelor of Science - Health Administration

University of Central Florida

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Bianca Green