Bianca Gutierrez
Dupont,WA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at In-N-Out Burger. Expert in customer service and inventory management, demonstrated ability to resolve complex issues, and maintain optimal stock levels. Certified in California Food Handling, showcasing a commitment to safety and hygiene practices. Skilled in cash handling and fostering positive customer interactions.
Overview
5
5
years of professional experience
Work History
Associate
In-N-Out Burger
11.2022 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Cashier
YoSushi
02.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Apparel Associate
Dicks Sporing Goods
09.2019 - 09.2020
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
Education
Napa Valley College
Napa, CA 08.2022 - 12 2023
High School Diploma -
Armijo High School
Fairfield, CA06.2021
Skills
- Customer Service
- Time Management
- Attention to Detail
- Customer interaction
- Workplace Safety
- Cash Handling
- Decision-Making
- Safe Food Handling
- Equipment Sanitation
- Hygiene practices
- California Food Handler Certified
Languages
Spanish
Native or Bilingual
Timeline
Associate
In-N-Out Burger
11.2022 - 08.2024
Napa Valley College
08.2022 - 12 2023
Cashier
YoSushi
02.2021 - 10.2022
Apparel Associate
Dicks Sporing Goods
09.2019 - 09.2020
High School Diploma -
Armijo High School
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