Bianca Harvey
Pontiac
Summary
Experienced with managing patient treatment plans and coordinating dental services to ensure optimal care. Utilizes excellent communication and organizational skills to streamline operations and enhance patient experiences. Strong understanding of dental insurance processes and patient financial arrangements, contributing to seamless and supportive clinical environment.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Golnick Pediatric Dental Associates
07.2024 - Current
- Greeting patients as they finish their dental appointment, processing their payment, reviewing treatment plans with them, scheduling follow-up appointments, and ensuring a smooth checkout experience while maintaining a professional and friendly demeanor.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Answered and managed incoming calls and emails.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Provided support with front office duties such as photocopying documents or scanning files.
- Verified, updated and entered patient information into system.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Dental Assistant
Golnick Pediatric Dental Associates
06.2023 - 07.2024
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Kept track of treatment information in patient records.
- Documented patient records during procedures and added notes taken to treatment chart.
- Laid out dental instruments and equipment before procedures.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
Receptionist/Administrative Assistant/Tax Preparer Assistant
Act Fast Tax Service
01.2017 - 05.2020
- Registering prospective members and guiding them to the correct person
- Greet clients and ensured they were comfortable while waiting
- Make follow up appointments for clients using our computerized customer management system
- Answer the phone, updated appointments, and forward calls to the tax professional staff
- Answer any questions client(s) may have in regard to their tax return
- Data entry
- Make copies, send faxes and construct application layouts using Microsoft Word and Microsoft Excel
- Follow up in email /or phone calls in regard to appointments made
- Searched for best vendors and ordered office supplies
Education
High School Diploma -
Pontiac Central High School
Pontiac, MI06-2010
References
References Available Upon Request
Timeline
Treatment Coordinator
Golnick Pediatric Dental Associates
07.2024 - Current
Dental Assistant
Golnick Pediatric Dental Associates
06.2023 - 07.2024
Receptionist/Administrative Assistant/Tax Preparer Assistant
Act Fast Tax Service
01.2017 - 05.2020
High School Diploma -
Pontiac Central High School
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