Bianca Herrera
Baltimore,MD
Summary
Responsible Cashier proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Along with also pertaining a barista position - motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Torrid, Hot Topic
02.2023 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Listened to customer needs and desires to identify and recommend optimal products.
Panera
Lemek LLC, Panera Bread
01.2022 - 09.2022
- Discussed menu items with customers and suggested promotional items to increase sales.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Conducted hourly rounds to wipe tables, stock utensils, and sweep floor to maintain cleanliness of eating area.
- Placed order items in bag for curbside delivery with speed and accuracy.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Stocked condiments, filled specialty machines with drink mixes, and prepped fryer items to prepare for peak hours.
- Provided attentive service and proactively assessed guest needs.
818 Market
818 Market
10.2021 - 03.2022
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or kitchen items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Gently moved glassware, crystal and other delicate items to prevent breakage.
- Communicated with team members to keep operations running smoothly by helping food runners and servers.
Education
High School Diploma -
Catonsville High School
Baltimore, MD06.2022
Skills
- Cash Register Operations
- Customer Service
- High-Volume Environments
- Safe Work Practices
- Room Preparation
- Menu Memorization
- Team Player
- Stocking and Replenishing
- Staff Training
- Customer Needs Assessments
- Guest Satisfaction
- Cash Handling
- Merchandising and Display
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Torrid, Hot Topic
02.2023 - 05.2023
Panera
Lemek LLC, Panera Bread
01.2022 - 09.2022
818 Market
818 Market
10.2021 - 03.2022
High School Diploma -
Catonsville High School
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