Bianca Hollis
Las Vegas,NV
Summary
Dynamic and results-driven professional with strong leadership skills, honed as a Waitress Supervisor at Kind and Queens Restaurant. Expert in task delegation and complaint handling, I enhanced team productivity and customer satisfaction through effective training and workflow improvements. Proven ability to manage inventory controls while fostering relationships that drive repeat business.
Diligent talent with comprehensive background in overseeing waitstaff operations and ensuring exceptional customer service. Successfully managed team schedules and implemented training programs. Demonstrated strong leadership and communication skills to maintain smooth restaurant functions.
Experienced with team leadership and staff supervision, ensuring high standards of service and efficiency. Utilizes strong communication and problem-solving skills to address and resolve issues promptly. Track record of fostering collaborative and positive work environment, leading to enhanced team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Waitress Supervisor
Kind and Queens Restruarnt
Las Vegas, NV
01.2019 - 03.2023
- Supervised daily operations, ensuring efficient service and high customer satisfaction.
- Trained and mentored new waitstaff on menu offerings and service protocols.
- Implemented workflow improvements, enhancing team productivity during peak hours.
- Coordinated staff schedules to optimize coverage and minimize labor costs.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Monitored inventory levels and assisted with supply ordering to prevent shortages.
- Conducted performance evaluations, providing constructive feedback to team members.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Managed table turnover rate effectively allowing for more guests served per shift.
Cashier
Walmart
Las Vegas, NV
01.2015 - 11.2018
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Maintained knowledge of store promotions and product locations, enhancing customer shopping experiences.
- Assisted in training new cashiers on checkout procedures and customer service protocols.
- Resolved customer inquiries and complaints promptly, contributing to enhanced satisfaction levels.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Monitored inventory levels at point of sale to ensure availability of essential items for customers.
- Implemented best practices for cleanliness and organization at checkout areas, promoting a positive store environment.
- Developed strong relationships with regular customers, fostering loyalty and repeat business through personalized service.
Education
Legacy High School
Las Vegas, NVAssociate of Science - Medical Billing And Coding
Asher College
Las Vegas, NV03-2026
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Strong leadership
- Menu design
- Table management
- Waiting tables
- Hygiene standards
- Food safety
- Relationship building
- Conflict resolution
- Inventory controls
- Staff management
- Greeting and seating guests
Timeline
Waitress Supervisor
Kind and Queens Restruarnt
01.2019 - 03.2023
Cashier
Walmart
01.2015 - 11.2018
Legacy High School
Associate of Science - Medical Billing And Coding
Asher College