BIANCA HOLMES
DALLAS,TX
Summary
Analytical and driven Assistant Manager supporting store operations leadership with efficient assistance, supervising team members, and promoting positive behaviors. Demonstrates good financial sense, top-notch planning, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Fendi
Dallas, TX
07.2022 - Current
- Managed store operations by planning Road Map, conducting daily briefs and product-specific trainings, targeting goals 1:1 with staff, and implementing weekly business strategy.
- Conducted regular performance reviews using the RISE platform to evaluate employee growth and establish future development objectives.
- Supervised a team of employees and provided ongoing training through weekly touch bases to ensure high levels of customer satisfaction.
- Developed strategies for increasing store profitability through ISM events. Successfully exceeded 4 ISM events by double-digit growth.
- Q4 IDP (Oct 2023) in partnership with Crystal Yang, created and intended to improve knowledge and skill set.
- Supported NM team as interim store manager and identified growth opportunities for 2 client advisors. Cultivated relationships with top sellers, personal shoppers, and executive management to elevate market knowledge.
Assistant Store Manager
Coach
Dallas, TX
01.2021 - 07.2022
- Demonstrating a high level of business acumen; delivering sales results through employee development and mentorship
- Performing detailed touchbases with staff to assess progress towards goals, achieving clienteling percentage goal monthly
- Managing 'Sales and Service' DOR, maximizing productivity and profitability by demonstrating organizational skills, task completion, adherence to sales and service initiatives, and maintaining consistent communication with staff
- Ensuring new hires receive the Coach Experience onboarding guidance, track progress for 60/90 day reviews
- Oversee Client Loop/Client Compass training and development
- Follow up on emails sent to clients and overall email capture results on a weekly basis.
Store Manager
Sam Edelman
Dallas, TX
01.2018 - 01.2021
- Achieving and exceeding all qualitative and quantitative (KPI) targets for the store as defined by the company
- Increased sales by 115% over 2018-2019
- Execute in store events driving an average of $1000 per event
- Organize store partnerships with community driving +$1000/+30 scans of promo codes, average per partnership
- Developed training workshops to strengthen team performance in store KPI's 8% conversion increase, 7.5% UPT increase
- Implement clienteling program driving $2000 repeat dollars or appointments per month
- Training Store Manager testing all programs and leading implementation field wide
- POD group leader spearheading in store influencer program, clienteling program, and CRM initiative.
Associate Manager
Sam Edelman
Orlando, FL
01.2016 - 01.2018
- Increase annual sales revenue, by 15%, hitting target of 1.5 million volume
- Increased store daily conversion targets by 30-80% above company standard, naming us #1 Store in the Division
- Executing monthly staff performance evaluations to make necessary improvements
- Average productivity increased 24% over previous year.
Education
Psychology
Polk Community College
Winter Haven, FL12.2012
Psychology
Warner University
Lake Wales, FL12.2011
International Baccalaureate Program (Accelerated college credit earned)
Haines City High School
Haines City, FL12.2010
Skills
- Bilingual (Fluent in Spanish and English)
- Visual Merchandising
- Sales Forecasting
- Relationship building and management
- Strategic Planning
- Team Building and Leadership
- Time Management
- Performance Evaluations
- Upselling and Cross Selling
- Attention to Detail
- Customer Relations
- Store Organization
Timeline
Assistant Store Manager
Fendi
07.2022 - Current
Assistant Store Manager
Coach
01.2021 - 07.2022
Store Manager
Sam Edelman
01.2018 - 01.2021
Associate Manager
Sam Edelman
01.2016 - 01.2018
Psychology
Polk Community College
Psychology
Warner University
International Baccalaureate Program (Accelerated college credit earned)
Haines City High School
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