Jaquelinne Martinez
Pasadena,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader with dedication to partnering with diversity to promote engaged, empowering work culture. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure, fast- paced settings while still having ability to handle multiple projects simultaneously with a high degree of accuracy & most importantly big on team work.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Cottonwood Financial
07.2021 - 08.2023
- Provided world customer service by maintaining a positive attitude developing trustworthy relationships with existing and potential new clients.
- Collected and reviewed loan applications by conducting research and coordinating clients documents are up to date & valid under stores policies to process a successful loan.
- Explained in depth financial information to applicants with easy to understand language to help them better understand loan agreement, answering any troubled questions with ease.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Increased the rate of returning clients by conducting end of month store meetings by comparing previous growth with up to date store growth.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX06.2017
Skills
- Bilingual Fluent in Spanish & English
- Strong Customer Service Skills
- Excellent in writing, typing, & verbal communication skills
- Demonstrate strong problem solving & member service skills
- Competitive & Strategic Planning
- Persuasive Sales Negotiations
Timeline
Assistant Store Manager
Cottonwood Financial
07.2021 - 08.2023
High School Diploma -
Pasadena Memorial High School
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