Bianca Hotte

• Maintained high level of confidentiality, following strict guidelines and recommendations.
• Managed caseload of 100 cases for our district's constituents.
• Acted as liaison for over a dozen federal agencies.
• Improved casework operations through consistent hard work and dedication.
• Developed and maintained courteous and effective working relationships.
• Worked with constituents to understand needs and provide excellent service.

• Maintained effective and lasting community relationships through dynamic communication and collaboration.
• Conceptualized, developed, and supervised community outreach events.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Successfully established important connections with stakeholders.
• Conferred with representatives of local governments to assess and meet community needs.
• Maintained schedule and planned events on behalf of our office.
• Planned and executed over 50 events per year.

Received a Masters Degree in International Relations with Honors

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Maximized clerical staff productivity by reorganizing training program and effectively supervising all interns.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Assisted coworkers and staff members with special tasks on daily basis.
• Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Managed Internship program as direct supervisor of a team of 6.