Bianca Jaimes
Conroe,TX
Summary
Committed and hardworking associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
11
11
years of professional experience
Work History
Cashier
Valero Gas Station
06.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Associate
Dolex Dollar Express Inc
01.2020 - 08.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided guidance to new employees on money transfer procedures, enhancing their performance and productivity.
- Resolved customer complaints professionally, restoring confidence in our services and retaining loyal clientele.
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
Sandwich Artist, Manager.
SUBWAY®Restaurants
01.2014 - 01.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reviewed and approved employee schedules and timesheets.
Education
High School Diploma -
South Houston High School
South Houston, TX05.2014
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Daily Reporting
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Dolex Dollar Express Inc
01.2020 - 08.2023
Cashier
Valero Gas Station
06.2018 - Current
Sandwich Artist, Manager.
SUBWAY®Restaurants
01.2014 - 01.2020
High School Diploma -
South Houston High School
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