BIANCA JENKINS
Belleville,IL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual and Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Proficient in Electronic Medical Records and compliance regulations, with a proven record increasing patient satisfaction by 25%. Strong background financial management and billing and insurance process.
Overview
10
10
years of professional experience
Work History
Medical Office Manager
Optimum Wellness
Swansea, IL
08.2021 - Current
- Managed billing operations, ensuring accurate submissions and timely collections for services rendered.
- Developed and implemented office policies to improve compliance with healthcare regulations and standards.
- Supervised administrative staff, providing training and performance evaluations to foster professional growth.
- Resolved patient issues concerning insurance and billing, enhancing overall patient satisfaction with coverage and claims processes.
- Conducted regular quality assurance reviews for client intake, registration and scheduling functions.
Life Insurance Agent
Primerica Financial Services
01.2019 - Current
- Database management
- Comprehensive understanding of insurance laws and regulations
- Experienced in corporate insurance sales
- Proficient networking skills
- Able to offer understandable explanation of policy coverage to clients.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Obtained underwriting approval by completing application for coverage.
- Promoted Primerica Financial Services products and services using upselling and other sales strategies.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 60%.
- Maintained high standards of customer service by building relationships with clients.
Amazon Learning Coordinator
Amazon Subsidiaries
05.2016 - 01.2020
- Implemented New Training Material and Policies to New Hires and already existing employees
- Launched New Fufillment Center, Hiring over 3,000 associates
- Attended Weekly meeting on driving training material and how it was effective
- Managed and coached 10 trainers developing them to promote to Level 4 managers
- Using microsoft Excel to collect data on performance of newly rolling out training and present it to Level 5 and 6 Managers.
Owner/Jewelry Designer
Cuffed By Bee LLC
Kenosha, WI
05.2020 - Current
- Consult with commissioning clients on designs
- Discuss a client's range of options and formulate original ideas
- Sketch out ideas, sometimes using computer-aided design (CAD), to help the client visualise the finished design
- Consult with galleries, store buyers and suppliers, and research jewellery and fashion trends
- Promoted and hosted workshop for myself and others to showcase businesses and network.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
Quality, Human Resource Assistant
Packing Company
03.2016 - 11.2016
- Supported human resources staff with new hire orientations of over one-hundred associates during my tenure
- Identified development opportunities and succession gaps by implementing continuous training and tracking associate progression
- Coordinated and conducted new hire pre-interviews to discover the best-fitting candidates
- Explained employee compensation, benefits, and schedules, as well as identified top performers to explain promotion opportunities and career development.
Education
Associate of Arts - Human Services
Gateway Technical College
Skills
- Lead Prospecting
- Claims Information Gathering
- Streamlining Processes
- Team Building
- Leadership Trainer
- Strong Communication Skills
- Analytical and problem solving
- In-depth knowledge of healthcare insurance processes
- Skilled in EHR systems and insurance platforms
Timeline
Medical Office Manager
Optimum Wellness
08.2021 - Current
Owner/Jewelry Designer
Cuffed By Bee LLC
05.2020 - Current
Life Insurance Agent
Primerica Financial Services
01.2019 - Current
Amazon Learning Coordinator
Amazon Subsidiaries
05.2016 - 01.2020
Quality, Human Resource Assistant
Packing Company
03.2016 - 11.2016
Associate of Arts - Human Services
Gateway Technical College