Bianca Loera
Cordele,GA
Summary
Adaptable professional with a background in patient account services, customer support, and account management. Brings strong attention to detail, medical terminology knowledge, and insurance verification skills. Ready to support accurate billing, clear communication, and efficient revenue cycle operations.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Patient Account Representative
Colquitt Regional Medical Center
Moultrie, Georgia
08.2024 - 04.2026
- Processed insurance claims to ensure timely reimbursement through hospital revenue cycle systems.
- Explained balances and payment options to patients and families to enhance understanding of financial responsibilities.
- Resolved billing questions with insurance carriers and department staff.
- Reviewed EOB statements from insurance companies for accuracy against providers' charges to verify correct billing.
- Updated account records in patient financial service software.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Supported office operations to improve workflow and meet organizational policy requirements.
- Diagnosed office equipment, computer hardware, and software problems.
Server Manager
Pancho's Mexican Restaurant
Cordele, Georgia
08.2020 - 09.2024
- Supervised server team during busy shifts at Pancho's Mexican Restaurant
- Scheduled server breaks and adjusted floor assignments during peak business
- Coordinated dining room coverage and guest seating with host staff
- Supported food safety, sanitation, and restaurant cleanliness across service areas
- Provided information about menu selections and made recommendations.
- Served orders by picking up and delivering customers' choices from the bar and the kitchen.
- Held performance reviews to identify and correct areas needing improvement.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Customer Service Representative
FEMA
McAllen, Texas
06.2018 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted available products and services to customers during service, account management and order calls.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered disaster assistance calls and explained FEMA program eligibility requirements.
- Reviewed applicant records and updated case notes in FEMA contact systems.
- Maintained confidential records and handled sensitive survivor information with care.
Education
Associate of Applied Science -
Southern Regional Technical
Thomasville, GA12-2024
GED -
Pima Community College
Tucson, AZ04-2016
Skills
- Insurance claims
- Claims management
- Claims adjudication
- Insurance verification
- Medical billing
- Patient financial software
- Revenue cycle systems
- Data entry
- Medical terminology
- Account oversight
- Attention to accuracy
Languages
English
Professional
Spanish
Professional
Timeline
Patient Account Representative
Colquitt Regional Medical Center
08.2024 - 04.2026
Server Manager
Pancho's Mexican Restaurant
08.2020 - 09.2024
Customer Service Representative
FEMA
06.2018 - 08.2020
Associate of Applied Science -
Southern Regional Technical
GED -
Pima Community College