Dedicated professional with experience in facility management and conflict resolution. Known for strong customer service skills and commitment to maintaining safety, contributing to a positive environment for youth.
Hi, I’m
Bianca Lumbreras
Los Fresnos,TX
Summary
Overview
7
years of professional experience
Work History
Southwest Key ProgramLos Fresnos, Texas
Direct Care Worker
06.2024 - 03.2025
Job overview
- Provided essential support to youth upon arrival at the program.
- Maintained cleanliness of youth facilities and rooms.
- Encouraged completion of daily chores and personal hygiene practices.
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
Los Fresnos Consolidated School DistrictLos Fresnos, Texas
Security Officer
08.2022 - 05.2024
Job overview
- Assisted in managing visitor access and ensured proper identification was shown.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Enforced school policies and procedures to maintain a safe learning environment.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
GD Security Specialists Port Isabel, Texas
Security Officer
05.2022 - 07.2022
Job overview
- Monitored vehicle entry and exit at secure facility.
- Verified identification and documentation of all incoming guests.
- Monitored surveillance systems to ensure security across facilities.
- Monitored surveillance systems for suspicious activity and safety compliance.
Advanced Call Center Technologies LLCHarlingen, TX
Customer Service Representative
12.2021 - 03.2022
Job overview
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
CHSLOS FRESNOS, TX
Youth Care Worker
04.2021 - 12.2021
Job overview
- Completed clear and concise documentation of youth behavior and actions.
- Evaluated needs of youth and outlined measures to address.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
Isla Grand Beach Resort South Padre Island, Texas
Security Officer
03.2021 - 04.2021
Job overview
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Los Fresnos Consolidated School DistrictLOS FRESNOS, TX
Security Officer
12.2017 - 09.2020
Job overview
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
Los Fresnos High School Los Fresnos, TX
High School Diploma
06-2016
University Overview
Skills
- Youth support
- Facility management
- Safety enforcement
- Incident reporting
- Daily living assistance
- Conflict resolution
- Customer service
- Effective communication
- Security patrols
- Report writing
- Detail-oriented
- Surveillance
- CCTV surveillance
- CCTV monitoring
- Visitor tracking
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Direct Care Worker
Southwest Key Program
06.2024 - 03.2025
Security Officer
Los Fresnos Consolidated School District
08.2022 - 05.2024
Security Officer
GD Security Specialists
05.2022 - 07.2022
Customer Service Representative
Advanced Call Center Technologies LLC
12.2021 - 03.2022
Youth Care Worker
CHS
04.2021 - 12.2021
Security Officer
Isla Grand Beach Resort
03.2021 - 04.2021
Security Officer
Los Fresnos Consolidated School District
12.2017 - 09.2020
Los Fresnos High School
High School Diploma