Dedicated professional with experience in facility management and conflict resolution. Known for strong customer service skills and commitment to maintaining safety, contributing to a positive environment for youth.
Hi, I’m
Bianca Lumbreras
Los Fresnos,TX
Summary
Overview
7
years of professional experience
Work History
Southwest Key ProgramLos Fresnos, Texas
Direct Care Worker
06.2024 - 03.2025
Job overview
- Provided essential support to youth upon arrival at the program.
- Maintained cleanliness of youth facilities and rooms.
- Encouraged completion of daily chores and personal hygiene practices.
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
Los Fresnos Consolidated School DistrictLos Fresnos, Texas
Security Officer
08.2022 - 05.2024
Job overview
- Assisted in managing visitor access and ensured proper identification was shown.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Enforced school policies and procedures to maintain a safe learning environment.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
GD Security Specialists Port Isabel, Texas
Security Officer
05.2022 - 07.2022
Job overview
- Monitored vehicle entry and exit at secure facility.
- Verified identification and documentation of all incoming guests.
- Monitored surveillance systems to ensure security across facilities.
- Monitored surveillance systems for suspicious activity and safety compliance.
Advanced Call Center Technologies LLCHarlingen, TX
Customer Service Representative
12.2021 - 03.2022
Job overview
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
CHSLOS FRESNOS, TX
Youth Care Worker
04.2021 - 12.2021
Job overview
- Completed clear and concise documentation of youth behavior and actions.
- Evaluated needs of youth and outlined measures to address.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
Isla Grand Beach Resort South Padre Island, Texas
Security Officer
03.2021 - 04.2021
Job overview
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Los Fresnos Consolidated School DistrictLOS FRESNOS, TX
Security Officer
12.2017 - 09.2020
Job overview
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
Los Fresnos High School Los Fresnos, TX
High School Diploma
06-2016
University Overview
Skills
- Youth support
- Facility management
- Safety enforcement
- Incident reporting
- Daily living assistance
- Conflict resolution
- Customer service
- Effective communication
- Security patrols
- Report writing
- Detail-oriented
- Surveillance
- CCTV surveillance
- CCTV monitoring
- Visitor tracking
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Direct Care Worker
Southwest Key Program
06.2024 - 03.2025
Security Officer
Los Fresnos Consolidated School District
08.2022 - 05.2024
Security Officer
GD Security Specialists
05.2022 - 07.2022
Customer Service Representative
Advanced Call Center Technologies LLC
12.2021 - 03.2022
Youth Care Worker
CHS
04.2021 - 12.2021
Security Officer
Isla Grand Beach Resort
03.2021 - 04.2021
Security Officer
Los Fresnos Consolidated School District
12.2017 - 09.2020
Los Fresnos High School
High School Diploma
Similar Profiles
Monica LeijaMonica Leija
Teacher at SOUTHWEST KEY PROGRAMTeacher at SOUTHWEST KEY PROGRAM
Krystal McHenryKrystal McHenry
Financial Accountant at Southwest Key ProgramFinancial Accountant at Southwest Key Program
Laura GuzmanLaura Guzman
Youth Care Worker at Southwest Key ProgramYouth Care Worker at Southwest Key Program
Erika RogersErika Rogers
Youth Care Worker at Southwest Key ProgramYouth Care Worker at Southwest Key Program
Jesus RiosJesus Rios
Operation Department at Jubilee AcademicOperation Department at Jubilee Academic