Bianca Marte
Winter Park,FL
Summary
Professional Summary
Multilingual professional fluent in English, Portuguese, and Spanish with experience in customer service, interpretation, and cross-cultural communication. Skilled at facilitating accurate communication, building strong relationships, and providing high-quality support while maintaining professionalism, accuracy, and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Vacation Planner
Visit Orlando
Orlando, Florida
06.2025 - Current
- Provide multilingual support in English, Portuguese, and Spanish via phone, email, chat, and in-person interactions.
- Assist domestic and international visitors with travel planning, accommodations, attractions, and transportation.
- Facilitate communication between guests and tourism partners, ensuring accurate information exchange.
- Use Simpleview CRM to manage guest inquiries and document interactions.
- Resolve inquiries and concerns through active listening, problem-solving, and cross-cultural communication.
- Support visitors and event attendees at the Orange County Convention Center (OCCC) with destination guidance.
Interpreter
Corazon Wish
Orlando, Florida
06.2016 - 05.2025
- Facilitated exceptional experiences for Corazon Wish families, ensuring seamless visits through personalized assistance.
- Assisted non-English-speaking families by translating, aiding in park navigation, and facilitating communication for medical or logistical needs.
- Resolved issues and provided immediate support ensuring guest satisfaction.
- Managed guest services at theme parks, airport and accomodations.
- Maintained confidentiality and prioritized safety while ensuring a positive, stress-free experience for families.
Onboarding and Service Coordinator
USS Agency
03.2018 - 02.2020
- Client Outreach & Consultation: Responded to inquiries and explained the permit process and requirements.
- Lead Management: Recorded client information, tracked progress, and followed up to encourage enrollment.
- Enrollment & Payment: Guided clients through enrollment, processed payments, and scheduled classes.
- Administrative Support: Managed scheduling, coordinated with instructors, and maintained client records.
- Class Coordination: Ensured smooth transitions from office to range, providing documents and certifications.
Education
Bachelor of Arts - Criminal Law
Faculdade Estacio
Fortaleza - CE, Brazil08-2015
Skills
- Language Proficiency (English, Portuguese & Spanish)
- Translation Services
- Relationship Management
- Multilingual Support
- Cross-Cultural Communication
- Attention to Detail
- Conflict Resolution
Certification
Success Coaching CCSM Level 1 Certification
Languages
- English
- Portuguese
- Spanish
Timeline
Vacation Planner
Visit Orlando
06.2025 - Current
Onboarding and Service Coordinator
USS Agency
03.2018 - 02.2020
Interpreter
Corazon Wish
06.2016 - 05.2025
Bachelor of Arts - Criminal Law
Faculdade Estacio