Bianca Mason
AutoNation
Apopka ,FL
Summary
Supported teams in delivering customer-focused services and resolving complex issues.,Assisted in training employees and managing schedules to enhance operational workflows.,Collaborated with departments to foster strong relationships with clients and improve service delivery.
Work History
Mercedes-Benz Service Advisor
- Managed a high volume of client accounts while coordinating vehicle service timelines.
- Collaborated with technicians and internal departments to ensure timely completion of work.
- Resolved complex customer concerns while maintaining a high level of customer satisfaction.
- Managed scheduling, documentation, and multiple active repair orders simultaneously.
- Built long-term client relationships through communication and problem-solving.
Appointment Coordinator Team Lead
- Led appointment coordination teams supporting more than 50 dealership locations nationwide.
- Trained and mentored new employees on systems, scheduling procedures, and best practices.
- Coached team members, monitored performance metrics, and supported quality improvement.
- Assisted with interviewing, onboarding, and daily operational reporting.
- Handled escalated customer concerns and served as a resource for teammates.
Customer Service Team Lead
- Supervised front-end operations in a fast-paced retail environment.
- Supported team members through coaching, scheduling, and conflict resolution.
- Maintained efficient daily operations while delivering excellent customer service.
Education
High School Diploma
Add your education, certifications, and any professional training here.
Skills
Supported operational coordination efforts across teams.
Assisted in project coordination tasks to streamline processes.
Facilitated client success through proactive engagement.
Guided teams in leadership initiatives.
Coordinated employee training and onboarding activities.
Promoted cross-functional collaboration to enhance project outcomes.
Utilized CRM systems for effective client management.
Managed scheduling and workflow tasks efficiently.
Addressed problems swiftly to minimize disruptions.
Mediated conflict resolution strategies within teams.
Leveraged Microsoft Office for documentation and reporting.
Utilized Google Workspace to enhance team communication.
Compiled reporting and documentation to track progress.
Organized time management practices to improve productivity.
Timeline
Customer Service Team Lead
Publix
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Appointment Coordinator Team Lead
AutoNation
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Mercedes-Benz Service Advisor
AutoNation
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Wekiva High School
High School Diploma
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