Daniel Romero Rodriguez
Mission,TX
Summary
Adept at enhancing customer experiences and resolving complex issues, I leveraged my analytical problem-solving and communication skills during my tenure at Walmart. My proactive approach led to a significant improvement in service efficiency and customer satisfaction, showcasing my ability to drive results and foster team collaboration in fast-paced retail environments. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Best Buy
Mcallen , TX
11.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, sizing and styling.
- Assessed customer needs to provide assistance and information on product features.
- Worked with fellow sales team members to achieve group targets.
- Helped customers find specific products, answered questions, and offered product advice.
Stocker
Sam's Club
02.2023 - 07.2024
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Seasonal Employee
Target
11.2022 - 01.2023
- Organized merchandise displays on the sales floor.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Customer Service Representative
Walmart
Palmhurst, TX
01.2020 - 01.2023
- During my three years of employment, I took on many responsibilities, including stocking shelves, organizing and zoning aisles, performing secondary tasks, adjusting prices, setting up new modules, returning items to their appropriate departments, managing inventory, and assisting with receipt verification.
- My duties also extended to greeting customers, pushing carts, fulfilling online orders, and providing support at the service desk, including helping customers with payments.
- I played an active role during peak seasons, such as holidays and back-to-school, and even worked through the challenges posed by the COVID-19 pandemic.
- Maintained a high level of professionalism when dealing with difficult customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Criminal Justice
University of The Rio Grande Valley
TX05.2024
High School Diploma -
La Joya Juarez Lincoln
La Joya, TX05.2019
Skills
- Communication Skills
- Analytical Problem-Solving
- Team leadership
- Conflict resolution
- Effective Organizational Skills
- Analytical Decision-Making
- Flexibility
- Technology experience
- Service upselling
- Problem resolution
- Active listening
- Retail sales customer service
- Follow-up skills
- Punctuality and reliability
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Best Buy
11.2024 - Current
Stocker
Sam's Club
02.2023 - 07.2024
Seasonal Employee
Target
11.2022 - 01.2023
Customer Service Representative
Walmart
01.2020 - 01.2023
Bachelor of Science - Criminal Justice
University of The Rio Grande Valley
High School Diploma -
La Joya Juarez Lincoln
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