Bianca Monjaraz
Palm Springs
Summary
Compassionate professional with background providing quality care. Proven ability to build strong relationships with individuals of diverse backgrounds, offering non-judgmental support.
Multi-tasking and self motivated leader with ability to work in difficult situations and maintaining productivity within a company. Dedicated to learning, growing and succeeding in any way that I am able to benefit a growing company.
Overview
5
5
years of professional experience
Work History
Client Service Supervisor
Aveanna Heathcare
West Palm Beach
03.2025 - Current
- Conducted regular team meetings to discuss performance, successes, and areas of improvement.
- Maintained accurate records of client interactions for future reference purposes.
- Implemented strategies for improving customer service levels and resolving complaints in a timely manner.
- Created reports summarizing daily activity metrics such as number of calls handled, average resolution time.
- Developed processes to ensure efficient workflow of customer interactions.
- Provided technical support to clients regarding software operations and troubleshooting.
- Worked closely with other departments to resolve escalated issues quickly and efficiently.
- Encouraged collaboration between teams to achieve common goals.
- Supervised day-to-day activities of the client services team, including scheduling shifts and assigning tasks.
- Determined organizational policies regarding program eligibility, requirements and benefits.
BEHAVIORAL HEALTH TECHNICIAN
Heal Behavioral Health
West Palm Beach
01.2023 - Current
- Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders.
- Developed strong interpersonal skills while interacting with clients in a respectful and professional manner.
- Maintained accurate documentation of client progress, assessments, treatment plans, and other related records.
- Adhered to all HIPAA regulations regarding confidentiality and privacy when handling sensitive information about clients' medical histories or diagnoses.
- Established a therapeutic relationship with assigned patients.
- Reported any changes in the patient's condition and suggested modifications to the treatment plan.
- Utilized de-escalation techniques to safely manage difficult or aggressive behaviors from clients.
- Provided care and monitoring of patients in seclusion or restraint.
- Collaborated with multidisciplinary teams such as psychiatrists, psychologists, social workers, case managers to ensure comprehensive care for each client.
- Administered medication management services under the supervision of a licensed clinician.
- Demonstrated excellent communication skills when interacting with clients and colleagues.
Operations Specialist
Aveanna Healthcare
West Palm Beach
06.2024 - 04.2025
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Coordinated resources and personnel to complete projects on time and within budget constraints.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Ensured compliance with regulatory requirements and industry standards.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Utilized software and tools to automate and improve operational processes.
BEHAVIORAL HEALTH TECHNICIAN
Flagler Health and Wellness
West Palm Beach
06.2022 - 01.2023
- Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders.
- Developed strong interpersonal skills while interacting with clients in a respectful and professional manner.
- Maintained accurate documentation of client progress, assessments, treatment plans, and other related records.
- Adhered to all HIPAA regulations regarding confidentiality and privacy when handling sensitive information about clients' medical histories or diagnoses.
- Assisted in the development of therapeutic strategies that promote positive behavior change among clients.
- Established a therapeutic relationship with assigned patients.
- Utilized de-escalation techniques to safely manage difficult or aggressive behaviors from clients.
- Reported any changes in the patient's condition and suggested modifications to the treatment plan.
- Assisted in the development of individualized service plans for clients based on their needs and preferences.
- Provided crisis intervention services to clients experiencing behavioral health crises.
- Provided care and monitoring of patients in seclusion or restraint.
- Collaborated with multidisciplinary teams such as psychiatrists, psychologists, social workers, case managers to ensure comprehensive care for each client.
- Participated in restraining combative patients as necessary.
- Participated in regular clinical supervision meetings with supervisors to discuss client progress and any areas needing improvement.
- Facilitated group therapy sessions for multiple clients at once.
- Implemented evidence-based practices such as Cognitive Behavioral Therapy when working with clients.
- Actively sought out additional resources for clients who needed more intensive levels of care than what was available within the organization.
- Educated patients about the importance of self-care and healthy lifestyle choices.
- Carried out safety rounds and supervised activities.
BEHAVIORAL HEALTH TECHNICIAN
Emerge Recovery Center
Boynton Beach
09.2021 - 07.2022
- Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders.
- Developed strong interpersonal skills while interacting with clients in a respectful and professional manner.
- Maintained accurate documentation of client progress, assessments, treatment plans, and other related records.
- Administered medication management services under the supervision of a licensed clinician.
- Encouraged positive behaviors among clients through role modeling appropriate behavior management techniques during interactions with them.
- Provided crisis intervention when needed to de-escalate situations involving agitated or violent patients.
- Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff.
- Carried out safety rounds and supervised activities.
- Respected privacy rights of all individuals served by adhering strictly to HIPAA regulations and guidelines at all times.
- Observed patient behavior to identify potential issues that may require medical attention or intervention.
- Facilitated recreational activities designed to reduce stress levels among patients.
- Collaborated with other members of the healthcare team to ensure optimal care for each patient's unique needs.
- Adapted quickly and effectively to changing environments while maintaining professional standards of practice at all times.
SHIFT LEAD
Greenacres Bowl
Greenacres
11.2020 - 09.2021
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Addressed customer complaints promptly with professionalism and courtesy.
- Complied with company standards and policies, setting example for team members.
- Held team members accountable during shift by effectively coaching to improve performance.
- Utilized problem-solving skills to resolve conflicts between customers and employees.
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
- Ensured compliance with all health codes and sanitation guidelines during food preparation.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Managed inventory levels by placing orders for supplies as needed.
- Provided guidance and support to shift workers regarding operational processes, safety protocols, and customer service standards.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
- Coached team members, delivering candid feedback on expectations and performance.
- Inspected store displays regularly to ensure items were properly stocked and displayed according to company guidelines.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
Education
HIGH SCHOOL DIPLOMA -
John I. Leonard High School
Greenacres05.2021
Skills
- Supporting Daily Living Needs
- Administrative Support
- Security Procedures Knowledge
- Patient Intervention
- Medical Terminology Knowledge
- Mental Health Care
- Activity Monitoring
- Customer Service
- Feedback
- Flexibility & Adaptability
- Team building
- Respect & Support
- Organization
- Staff Supervision
- Conflict resolution
- Schedule management
- Proficient in Excel
- Generate reports
- Policy renewals
- Health insurance
References
References available upon request
Timeline
Client Service Supervisor
Aveanna Heathcare
03.2025 - Current
Operations Specialist
Aveanna Healthcare
06.2024 - 04.2025
BEHAVIORAL HEALTH TECHNICIAN
Heal Behavioral Health
01.2023 - Current
BEHAVIORAL HEALTH TECHNICIAN
Flagler Health and Wellness
06.2022 - 01.2023
BEHAVIORAL HEALTH TECHNICIAN
Emerge Recovery Center
09.2021 - 07.2022
SHIFT LEAD
Greenacres Bowl
11.2020 - 09.2021
HIGH SCHOOL DIPLOMA -
John I. Leonard High School