Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bianca Moo

Detroit,MI

Summary

Proven track record in fast-paced environments, exemplified by a history of enhancing customer satisfaction at McDonald’s through efficient service and teamwork. Skilled in beverage preparation and demonstrating exceptional multitasking abilities, I excel in both independent and collaborative settings, significantly improving operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald’s
05.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Taco Bell

Cashiers
03.2020 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Hostess

Olive Garden Restaurant
02.2012 - 09.2019
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Key Holder

Dollar General
06.2015 - 09.2017
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Education

High School Diploma -

Buchanan High School
Buchanan, MI
07.2023

Skills

Beverage preparation

Point-of-sale transactions

Order delivery practices

Food preparation and safety

Certification

Customer service

Timeline

Crew Member

McDonald’s
05.2024 - Current

Taco Bell

Cashiers
03.2020 - 08.2022

Key Holder

Dollar General
06.2015 - 09.2017

Hostess

Olive Garden Restaurant
02.2012 - 09.2019

High School Diploma -

Buchanan High School

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Bianca Moo