Bianca Morgan
Hilliard,United States
Summary
Self-motivated, dependable Travel Advisor experienced in using company guidelines and standards to promote domestic and international travel arrangements. Works well under pressure to multi-task while building professional rapport with customers. Career-minded, service-driven professional with excellent communication skills. I desire to take on new challenges. I can provide strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Travel Advisor
JP Morgan Chase
07.2023 - Current
- Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics
- Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc
- Demonstrating problem-solving skills and functioning as a service specialist. Recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence
- Work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience
Bank teller
PNC Bank
06.2019 - 07.2023
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Education
Edward R. Murrow at Brooklyn NY
06.2015
Some College (No Degree) -
Columbus State Community College
Columbus, OHSkills
- Excellent customer service
- Client networking
- Executive Travel
- Client Relationship Building
- Service Promotion
- Financial Transactions
- Product Knowledge
- Problem-solving abilities
Personal Information
Title: Travel Advisor
References
Susan Bryant, Manager, susan.bryant@cxloyalty.com, 07/01/23
Shanice Williams, Co-worker, shanice537@gmail.com
Timeline
Travel Advisor
JP Morgan Chase
07.2023 - Current
Bank teller
PNC Bank
06.2019 - 07.2023
Edward R. Murrow at Brooklyn NY
Some College (No Degree) -
Columbus State Community College
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