Bianca Moz
Houston
Summary
Dynamic bartender with a proven track record at Mcintyre's Webster, excelling in customer service and responsible alcohol service. Recognized for enhancing guest satisfaction through high-quality cocktails and effective multitasking in fast-paced environments. A reliable team player with strong memory retention and expertise in Toast POS, committed to elevating the customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Mcintyre’s
Houston, TX
12.2023 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in training new bartenders on drink recipes and customer service protocols.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Chapman And Kirby
Houston, TX
05.2022 - 06.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server Trainer / Bartender
Sam’s Boat
Seabrook, TX
04.2018 - 06.2022
- Trained new servers on menu knowledge, service standards, and company policies.
- Developed training materials to enhance onboarding process and improve staff performance.
- Conducted regular assessments of server skills and provided constructive feedback for improvement.
- Implemented best practices for customer service to elevate guest satisfaction and retention.
Education
Digital Marketing
University of Houston Clear Lake
Houston, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Handling difficult customers
- Responsible alcohol service
- Engaging personality
- Memory retentiom
- Toast POS
Certification
- Food Handlers
- TABC Certified
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Mcintyre’s
12.2023 - Current
Bartender
Chapman And Kirby
05.2022 - 06.2023
Server Trainer / Bartender
Sam’s Boat
04.2018 - 06.2022
Digital Marketing
University of Houston Clear Lake