BIANCA MUNOZ

• Lead multiple high-performing teams to execution of the behavior framework, customer experience, and operational excellence
• Recognized for driving top growth across the California division through strategic planning and disciplined execution
• Coach and develop future leaders, fostering a culture of accountability, continuous learning, and high engagement
• Serve as a thought partner to peers and upper leadership, providing insights that impact regional strategy
• Successfully manage all aspects of branch operations, including risk management, staffing, and compliance
• Champion talent retention by identifying strengths, mentoring employees, and creating career advancement pathways
• Implement market-level initiatives and adapt corporate strategy to branch-level execution with measurable results
• Cultivate strong community relationships to support brand presence and deepen client loyalty
• Known as a leader of leaders—elevating team capabilities through structured development, coaching, and performance management

• Developed and executed branch-level business strategies that aligned with district goals, resulting in improved operational efficiency and revenue growth
• Oversaw daily risk and compliance controls, ensuring adherence to regulatory standards and internal audit readiness
• Streamlined operational workflows, reducing processing errors and improving turnaround times for customer transactions
• Partnered with cross-functional teams to identify process gaps and implement corrective strategies that strengthened overall branch performance
• Led employee performance reviews and operational training, contributing to a significant increase in team productivity and risk awareness