Bianca Murray

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• Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Resolved guest issues promptly, resulting in increased customer satisfaction ratings.

• Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
• Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
• Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
• Developed bilingual abilities in Language through immersive conversation and activities.
• Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.