Bianca Navarro
Ontario ,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Adept at training teams and enhancing customer service, ensuring compliance with FAA regulations and safety protocols.
Overview
4
4
years of professional experience
Work History
Lead Ramp Agent
Prime Flight Aviation
Ontario, CA
01.2025 - Current
- Managed baggage handling processes, guaranteeing on-time aircraft loading and unloading.
- Operated ground support equipment to maintain efficient aircraft turnaround times.
- Conducted safety checks on equipment and facilities to uphold compliance standards.
- Trained new ramp agents on procedures, safety protocols, and equipment operation.
- Collaborated with team members to optimize workflow during peak travel periods.
- Monitored weather conditions and communicated impacts on ramp activities effectively.
- Cleaned aircraft interiors, including seats, tray tables, windows, overhead bins, and flooring.
- Followed all airport and airline safety procedures and regulations.
- Operated ground service equipment like tugs, belt loaders, portable stairs.
- Coordinated with team members and ground crew to meet strict departure schedules
- Led and supervised a team of ramp agents to ensure safe and timely aircraft turnaround operations.
Security Rover
Allied Universal Security Services
4950 Goodman Way Eastvale, CA 91752 United States
02.2025 - 12.2025
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Documented daily activities, observations, and incidents in detailed reports.
- Maintained detailed records of daily activities, ensuring accurate documentation for management review.
- Assisted in the development of security protocols, contributing to a safer working environment.
- Managed crowd control at large events, ensuring smooth operations and minimal disruptions due to safety concerns.
Team Lead
Walmart
Pico Rivera, CA
03.2022 - 01.2025
- Led team in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new employees on company policies and operational procedures.
- Coordinated scheduling and task assignments to maximize team productivity.
- Analyzed inventory levels, implementing strategies to optimize stock management.
- Resolved customer inquiries and issues, enhancing overall service quality.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Crew Trainer
McDonald's
Whittier, CA
09.2022 - 03.2024
- Trained new crew members on operational procedures and customer service standards.
- Facilitated onboarding sessions to ensure compliance with safety protocols and company policies.
- Conducted performance evaluations for crew members, providing constructive feedback for improvement.
- Developed training materials to enhance employee understanding of menu items and promotions.
- Implemented best practices in food safety and sanitation, ensuring adherence to health regulations across the team.
- Monitored inventory levels, assisting in order placement to maintain stock availability for daily operations.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Whittier HighSchool
Whittier, CASkills
- Airport security regulations
- Baggage handling
- Customer service
- Problem-solving
- Dependable and responsible
- Aircraft tug operation
- Freight handling
- FAA regulations
- Willing to learn
- Aircraft marshalling
Languages
Spanish
Native or Bilingual
Timeline
Security Rover
Allied Universal Security Services
02.2025 - 12.2025
Lead Ramp Agent
Prime Flight Aviation
01.2025 - Current
Crew Trainer
McDonald's
09.2022 - 03.2024
Team Lead
Walmart
03.2022 - 01.2025
High School Diploma -
Whittier HighSchool