Bianca Oliveira
Williamston,SC
Summary
Dynamic and customer-focused professional with experience at Sullivan's Metropolitan Grill, excelling in high-pressure environments. Proven ability to enhance guest satisfaction through exceptional communication and effective time management. Skilled in multitasking and maintaining organized operations. Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
3
3
years of professional experience
Work History
Host
Sullivans Metropolitan Grill
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Cashier
BEM BRASILEIRO
09.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Wren High School
Piedmont, SC05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Telephone reception
- Hospitality and accommodation
- Exceptional communication
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
Timeline
Host
Sullivans Metropolitan Grill
08.2024 - Current
Cashier
BEM BRASILEIRO
09.2022 - 10.2023
Wren High School
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