Bianca Olson
San Diego,CA
Summary
Versatile operations professional with experience overseeing teams, managing business operations, and enhancing customer experiences across hospitality, recreation, and service industries. Recognized for problem solving abilities, attention to detail, and the ability to build positive relationships with both customers and teams. Brings a hands on leadership approach with a strong foundation in business administration.
Overview
11
11
years of professional experience
Work History
General Manager
Yu Spa
San Diego, USA
03.2022 - 04.2026
- Oversaw daily operations at a high volume spa facility, managing a team of 30+ employees across massage and front desk departments
- Facilitated team meetings to provide performance feedback, support employee development, and uphold high standards of customer service
- Interviewed, onboarded and trained new employees & ensured they maintained proper operational standards
- Managed bookings and guest communications through our booking platform, Vagaro
- Served as main contact for addressing customer concerns
- Engaged with guests to ensure seamless experiences and identified opportunities for enhancing service quality
- Conducted daily financial audits, including cash and credit card transactions and register balancing
- Inspected guest amenities, saunas, and equipment, coordinating with external technicians to resolve maintenance issues promptly
- Collaborated with the owners on facility improvement projects and construction coordination
Swim Instructor/ Lifeguard/ Receptionist
City of Duarte
Duarte, USA
06.2017 - 05.2020
- Instructed children aged 1-17 on water safety techniques, proper swimming mechanics and stroke development through recurring two-week instructional programs
- Managed a high-volume teaching schedule of up to 6 classes per day and maintained a safe learning environment
- Monitored the safety of patrons inside of the pool and on the pool deck as a certified lifeguard, responding quickly to emergencies and enforcing safety policies
- Maintained proper water chemistry by regularly testing pool chemicals and balancing them.
- Provided front desk and administrative support through processing payments, managing memberships, and answering customer inquiries/concerns
- Conducted routine facility inspections of gym equipment and maintained facility cleanliness
- Assisted in special community events through planning, setup, hosting/engagement, and clean up
Server/Cashier
Pizza Co
Duarte, USA
10.2015 - 08.2017
- Delivered exceptional customer service by greeting guests, managing in person and phone orders, serving food and ensuring guest satisfaction by periodically checking in with them
- Processed transactions via POS systems as well as cash handling
- Managed front of house operations including restaurant organization and maintaining a clean environment
- Performed end of day financial procedures including counting cash, reviewing credit card reports, and register balancing
Education
Licensed Esthetician -
Paul Mitchell the School
San Diego, CA01-2024
A.D.T - Business Administration
Citrus College
Glendora, CA06-2019
B.A. - Economics
University of California, Santa Barbara
Santa Barbara, CASkills
- Operations Management
- Customer Service
- Team Leadership
- Scheduling and Coordination
- Administrative Support
- Conflict Resolution
- Bilingual Communication (English & Spanish)
- Adaptability
- CPR
Certificates And Licenses
Licensed Esthetician, 01/01/24, Paul Mitchell the School, San Diego, CA
Timeline
General Manager
Yu Spa
03.2022 - 04.2026
Swim Instructor/ Lifeguard/ Receptionist
City of Duarte
06.2017 - 05.2020
Server/Cashier
Pizza Co
10.2015 - 08.2017
Licensed Esthetician -
Paul Mitchell the School
A.D.T - Business Administration
Citrus College
B.A. - Economics
University of California, Santa Barbara