Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Ortiz

5328 Montgomery Blvd NE, Apt 5206

Summary

Dynamic professional with a proven track record at Amazon, enhancing customer satisfaction and engagement through expert resolution of complex issues and strategic data analysis. Skilled in customer service and computer skills, I streamlined processes and fostered team productivity, demonstrating exceptional time management and a commitment to excellence.

Overview

3
3
years of professional experience

Work History

Associate

Amazon
04.2023 - 11.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Associate

Walmart
02.2022 - 05.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Wingate High School
Fort Wingate, NM
05.2019

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Workplace safety
  • Customer engagement
  • Flexible schedule
  • Multitasking and organization

Timeline

Associate

Amazon
04.2023 - 11.2024

Associate

Walmart
02.2022 - 05.2022

High School Diploma -

Wingate High School

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Bianca Ortiz