Bianca Ortiz
Bronx,NY
Summary
Assisted customers with transactions and addressed concerns with care and professionalism. Supported team members in delivering high-quality service in a fast-paced retail environment. Adapted quickly to changing situations while maintaining attention to detail.
Overview
13
13
years of professional experience
Work History
Personal Assistant
Public Partnerships LLC ( PPL )
03.2025 - Current
- Coordinated scheduling and calendar management for executives, optimizing time efficiency and appointment accuracy.
- Developed and maintained filing systems, ensuring easy access to critical documents and information.
- Assisted in preparing reports and presentations, contributing to effective communication with stakeholders.
- Managed travel arrangements, including itineraries and accommodations, enhancing overall travel experiences for staff.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Field Merchandiser
Hallmark
03.2025 - 11.2025
- Developed and implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Analyzed sales data to optimize product placement and inventory levels across multiple retail locations.
- Trained and mentored junior merchandisers on best practices in product display and brand compliance.
- Collaborated with store management to ensure alignment of merchandising initiatives with promotional campaigns.
- Conducted regular audits of merchandise displays to maintain consistency and adherence to Hallmark standards.
- Coordinated timely execution of seasonal resets, ensuring all stores met launch deadlines effectively.
- Established strong relationships with retail partners to facilitate seamless communication regarding merchandising needs.
- Optimized inventory levels through diligent tracking of sell-through rates and timely replenishment of high-demand items.
- Rotated products and removed defective and out-of-date products.
- Assisted in the successful launch of new products by effectively implementing promotional materials and coordinating in-store events.
- Conducted regular audits of store merchandise, identifying discrepancies and making necessary adjustments to maintain accurate inventory records.
Home Health Aide
C And T Home Health Care
06.2021 - 03.2025
- Facilitated client support with daily activities, including dressing, grooming, and feeding.
- Delivered companionship and emotional support to enhance overall well-being.
- Assisted clients with transportation to appointments. Supported household management tasks. Maintained cleanliness of living spaces.
- Motivated clients to engage in safe physical activities to enhance overall health.
Seasonal Sales Associate
GameStop
10.2024 - 01.2025
- - Delivered exceptional customer service by promptly greeting guests and assisting with their video gaming needs.
- - Processed transactions accurately, handling various payment methods including cash, credit, and gift cards.
- - Maintained store organization by restocking merchandise and ensuring products were well-presented and organized on the selling floor.
- - Educated customers on gaming products, trade-ins, and membership benefits to enhance their experience.
- - Collaborated with the team to achieve sales goals and uphold high operational standards.
Digital Personal Shopper
Walmart
04.2024 - 07.2024
- - Processed and fulfilled online customer orders with speed and accuracy.
- - Verified order details, ensuring customers received the correct items.
- - Assisted customers in locating items in-store and offered product recommendations.
- - Maintained a high level of efficiency to ensure timely delivery.
Front Desk Consultant
Hardware Marshall's
03.2019 - 06.2023
- - Managed front desk operations, enhancing customer satisfaction with prompt and friendly service.
- - Handled customer inquiries, reservations, and checkout processes, reducing wait times.
- - Implemented new reservation procedures, increasing booking efficiency.
- - Addressed customer concerns and resolved issues to maintain a positive experience.
Prime Now Shopper
Amazon
10.2020 - 10.2021
- - Quickly and accurately picked, scanned, and packed items for online customer orders.
- - Maintained a strong knowledge of store layouts to optimize shopping efficiency.
- - Verified customer order details to minimize errors and enhance satisfaction.
Preschool/Kindergarten Teacher Assistant
P.S./M.S. 29
05.2013 - 05.2017
- - Assisted in classroom management and supported teachers with daily lessons and activities.
- - Engaged students with educational games and interactive learning methods.
- - Helped create a structured, supportive, and engaging learning environment.
Education
High School Diploma -
New Explorers High School
Bronx, NY05.2017
Skills
Demonstrated exceptional customer service and interpersonal skills to enhance client satisfaction
Demonstrated rapid learning capabilities and proactively addressed challenges
Executed cash handling procedures and managed POS system operations
Executed effective management of multiple tasks to ensure timely completion
Executed effective problem-solving strategies to address and resolve conflicts
Streamlined organizational processes to enhance detail orientation and adaptability
Demonstrated collaborative skills while exhibiting leadership potential in team environments
Demonstrated exceptional verbal and written communication skills in diverse settings
Timeline
Personal Assistant
Public Partnerships LLC ( PPL )
03.2025 - Current
Field Merchandiser
Hallmark
03.2025 - 11.2025
Seasonal Sales Associate
GameStop
10.2024 - 01.2025
Digital Personal Shopper
Walmart
04.2024 - 07.2024
Home Health Aide
C And T Home Health Care
06.2021 - 03.2025
Prime Now Shopper
Amazon
10.2020 - 10.2021
Front Desk Consultant
Hardware Marshall's
03.2019 - 06.2023
Preschool/Kindergarten Teacher Assistant
P.S./M.S. 29
05.2013 - 05.2017
High School Diploma -
New Explorers High School