Bianca Pagan
Meriden
Summary
Healthcare support professional with over 10 years of experience in dispatching, patient scheduling, and care coordination. Skilled in managing high volume calls, coordinating PCA services and non-emergency medical transportation, and ensuring patients receive timely and reliable care. Certified CPR Instructor with CNA training background and hands on patient care experience.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Personal Care Assistant
Assisted Living Services
New Haven
02.2021 - Current
- Assisted with daily living activities, prepared meals, and provided medication reminders to enhance client well-being
- Provided compassionate in-home care to elderly clients
- Coordinated transportation and medical appointments to ensure timely access to healthcare services
- Documented changes in health and behavior to facilitate informed care decisions
- Collaborated with healthcare professionals and family members
Strategic Rideshare Specialist / Dispatcher
Veyo
Windsor Locks
05.2018 - 04.2026
- Coordinated non-emergency medical transportation for patients, ensuring timely access to care across multiple regions
- Managed high-volume scheduling, addressing cancellations and urgent requests to optimize trip flow and minimize delays
- Communicated with patients, drivers, and healthcare providers to resolve trip issues
- Resolved trip issues by communicating effectively with patients, drivers, and healthcare providers, enhancing service reliability
- Trained and onboarded drivers, including CPR instruction and procedural guidance
- Maintained accurate documentation and followed compliance and safety standards
Recreation Aide / Receptionist
Regalcare at West Haven
West Haven
02.2020 - 12.2021
- Led recreational programs to support resident well-being
- Managed front desk operations, ensuring smooth patient check-ins and efficient scheduling
- Answered phones and greeted visitors, providing a welcoming and professional first impression
Customer Service Representative
LogistiCare
North Haven
06.2015 - 04.2018
- Coordinated transportation logistics and routing to ensure timely deliveries
- Handled high-volume inbound calls, effectively resolving customer inquiries to enhance satisfaction
- Managed customer inquiries through phone and online channels effectively.
- Coordinated transportation services for clients with various needs.
- Resolved service issues by collaborating with drivers and healthcare providers.
Education
CPR Instructor -
Pro Training
06.2025 - 06.2027
Coursework Completed -
Gateway Community College
Medical & Healthcare Training - CPR
Academy of Medical Training
Skills
Dispatch & Scheduling Coordination Patient & PCA Scheduling Non-Emergency Medical Transportation (NEMT) Coordination High-Volume Call Handling CPR Instruction Patient Communication Documentation & Compliance Care Team Collaboration Training & Onboarding
- Documentation accuracy
- Care coordination
- Medication management
- Personal Care Support
Timeline
CPR Instructor -
Pro Training
06.2025 - 06.2027
Personal Care Assistant
Assisted Living Services
02.2021 - Current
Recreation Aide / Receptionist
Regalcare at West Haven
02.2020 - 12.2021
Strategic Rideshare Specialist / Dispatcher
Veyo
05.2018 - 04.2026
Customer Service Representative
LogistiCare
06.2015 - 04.2018
Coursework Completed -
Gateway Community College
Medical & Healthcare Training - CPR
Academy of Medical Training