Dynamic professional skilled in working in various, high-transaction environments. Motivated to bring in top-notch skills in oral and written communication, active listening, and analytical problem-solving.
Overview
8
8
years of professional experience
Work History
Admissions Guide
FULL SAIL UNIVERSITY
02.2023 - Current
Assisted students in exploring and selecting career paths.
Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
Skilled at working independently and collaboratively in a team environment.
MANAGER
CROW & CO
12.2019 - 05.2022
Establish and maintain quality relationships with customers by delivering exceptional customer service
Provided accurate and appropriate information in response to customer inquiries
Maintain staff by recruiting, selecting, orienting, and training employees
Accomplish objectives by managing staff; planning and evaluating department activities.
ASSISTANT TEACHER
GODDARD SCHOOL
08.2019 - 03.2020
Collaborated with teachers to design lesson plans, consistently noting successful ideas, and identifying areas for improvement
Kept records of student progress for parents and made notes on details
Created visuals and digital presentations to supplement lesson plans
Update databases with student communications and documents as required.
ADMINISTRATIVE ASSISTANT
UTOPIA HOMECARE
05.2016 - 07.2019
Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
Interacted with customers via phone, email, or in-person to provide information
Documented all client information accurately in computer system
Performed outbound calls as required
Coordinate scheduling.
Education
Associate of Arts - Liberal Arts And General Studies
Hudson Valley Community College
Troy, NY
01.2017
Skills
Superb Customer Service
Efficient and Detail-Oriented
Self-Motivated
Multitasking
Strong Telephone Etiquette
Live Chat experience
MS Software Proficiency
Salesforce Proficiency
Timeline
Admissions Guide
FULL SAIL UNIVERSITY
02.2023 - Current
MANAGER
CROW & CO
12.2019 - 05.2022
ASSISTANT TEACHER
GODDARD SCHOOL
08.2019 - 03.2020
ADMINISTRATIVE ASSISTANT
UTOPIA HOMECARE
05.2016 - 07.2019
Associate of Arts - Liberal Arts And General Studies
Hudson Valley Community College
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