RACHEL APONTE
Orlando,USA
Summary
Experienced customer service professional with a dynamic background in call center, banking, city/county research, and the restaurant industry. Skilled in building loyal relationships, solving problems, and increasing sales. A productive rapport builder who excels at listening to customer needs, articulating product benefits, and creating valuable solutions. Known for impeccable work ethic, professionalism, dependability, and ability to perform duties with minimal supervision.
Overview
8
8
years of professional experience
Work History
Admissions Guide
Full Sail University
Orlando, Fl
08.2024 - Current
- Engaged prospective students and guided them through the enrollment process.
- Inquire with all prospective students regarding the verification and discovery phases and complete follow-up calls to ensure they satisfactorily meet deadlines
- Ensured accuracy in updating dialer dispositions, student records, and essential workflow details.
- Skilled in operating MS Word, PowerPoint, Excel, Outlook and Salesforce applications.
Key Holder
Earth Bound Trading Company
Orlando, FL
04.2024 - 08.2024
- Use EBT Passport to view schedules, log balance registers, and view and manage sale numbers for the day
- Coach employees on proper sales and product methods
- Oversee that sales floor is maintained up-to-date, daily, on visual guidelines
- Ensure the store is properly opened and closed per company policy
Bilingual Panel Relations Specialist
Nielsen Company
Arlington, Texas
08.2022 - 07.2023
- Review and analyze data, providing feedback to households
- Diagnose and troubleshoot software and hardware for company's state-of-the-art wearable equipment
- Investigate and resolve proprietary system generated performance issues
- Utilized persuasion techniques to ensure consistent cooperation of Panel members.
Permit Researcher
Titan Permit Services
North Richland Hills, Texas
09.2021 - 04.2022
- Maintained accuracy in spreadsheets by updating building permit data from various jurisdictions/counties.
- Initiated daily and follow-up calls with customers of diverse backgrounds throughout the continental USA for research purposes
- Utilized Salesforce for tracking and communication purposes.
- Advanced from entry-level to head of research department swiftly.
Server
Cooper’s Hawk Winery & Restaurant
Orlando, FL
05.2018 - 04.2019
- Greeted and served customers with the best individual fine dining experience while maintaining restaurant protocol
- Exceeded monthly sales goals in Wine Club memberships
Bank Teller
Wells Fargo
Orlando, FL
02.2017 - 05.2018
- Provided professional and prompt customer service to every bank member
- Ensured transaction processing was accurate and cash drawers were balanced and in order
- Learned quickly and efficiently in-house SVT, OIB and Hogan3270 programs
Education
Associate of Arts - undefined
Valencia College
Orlando, FLTimeline
Admissions Guide
Full Sail University
08.2024 - Current
Key Holder
Earth Bound Trading Company
04.2024 - 08.2024
Bilingual Panel Relations Specialist
Nielsen Company
08.2022 - 07.2023
Permit Researcher
Titan Permit Services
09.2021 - 04.2022
Server
Cooper’s Hawk Winery & Restaurant
05.2018 - 04.2019
Bank Teller
Wells Fargo
02.2017 - 05.2018
Associate of Arts - undefined
Valencia College