Tevin Dinish
Orlando,FL
Summary
Results-driven Project Manager with a proven track record of successfully leading cross-functional teams and delivering projects on time and within budget. Demonstrated expertise in strategic planning, process optimization, and effective communication. Skilled in Salesforce implementation and administration, utilizing technology to streamline workflows and enhance project outcomes. Strong leadership abilities, with experience catering to conventions, significant sales, and troubleshooting IT-related issues. Committed to driving organizational success through effective project management and team collaboration. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Admissions Guide
Full Sail University
Winter Park, FL
04.2023 - Current
- Utilized Salesforce as a key tool to effectively field and service prospective students, ensuring compliance and delivering exceptional customer service during interviews.
- Conducted comprehensive and compliant interviews with prospective students, assessing their suitability for enrollment and making recommendations based on their qualifications and potential.
- Maintained accurate and up-to-date student records in Salesforce, meticulously updating dialer dispositions and other critical components of the shared workflow, ensuring the integrity of data and facilitating streamlined processes.
Internet, Voice & Repair Specialist
Spectrum
Orlando, FL
12.2022 - Current
- Provided efficient troubleshooting and resolution for IT-related internet issues, ensuring uninterrupted service for customers
- Collaborated with internal teams to coordinate and implement projects related to network infrastructure and service enhancements
- Gained training in IT troubleshooting, strengthening technical skills related to internet troubleshooting and problem-solving
Assistant Store Manager
FedEx (Gaylord Palms Hotel/ Convention center)
Kissimmee, FL
05.2022 - 12.2022
- Orchestrated a customer-centric environment by leading and motivating a team, resulting in consistently positive customer experiences
- Supported the Store Manager in managing daily operations and ensuring compliance with company policies and procedures
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Gained experience catering to conventions for The Gaylord Palms Hotel, overseeing major sales for graphics, banners, pole displays, and event venues
Director
Chick-fil-A
Ocoee, FL
05.2013 - 05.2022
- Oversaw the daily operations of a busy restaurant, driving exceptional service standards and maintaining inventory levels to meet customer demand
- Led a team of employees, fostering a positive work environment and providing training and mentorship to enhance performance and productivity
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL08-2018
Skills
- Project management from initiation to completion
- Leadership and team management
- Strategic planning and execution
- Process optimization and workflow streamlining
- Salesforce implementation and administration
- Exceptional customer service and conflict resolution
- IT troubleshooting for internet-related issues
- Catering to conventions and major sales for graphics, banners, pole displays, and event venues
- Microsoft Word, Excel, and PowerPoint proficiency
- Retail sales and inventory management
- Effective communication and interpersonal skills
- Event Planning
Certification
- BLS/ CPR Certification
Timeline
Admissions Guide
Full Sail University
04.2023 - Current
Internet, Voice & Repair Specialist
Spectrum
12.2022 - Current
Assistant Store Manager
FedEx (Gaylord Palms Hotel/ Convention center)
05.2022 - 12.2022
Director
Chick-fil-A
05.2013 - 05.2022
Associate of Arts - General Studies
Valencia College
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