BIANCA RAMIREZ
The Bronx
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Family Team Critical Conferencing Scheduler/Administrative Assistant
The Children's Aid Society
The Bronx
11.2023 - 02.2026
- Coordinated follow-up meetings to evaluate progress towards goals.
- Communicated with other agencies to ensure effective collaboration among teams.
- Maintained accurate records of meeting notes and outcomes.
- Incorporated best practices into daily operations of program activities.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports.
- Provided resources to support families in achieving their goals.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Organized meetings, events, and conferences based on availability of personnel and resources.
- Maintained communication with staff to ensure scheduling accuracy.
- Maintained accurate records of all tasks completed by the team.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
- Stocked inventory and ordered office and kitchen supplies.
- Received and distributed mail, letters and packages.
Call Center Representative
Ascensus College Savings
06.2022 - 08.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Manager
Sushi-teria
New York
11.2019 - 03.2022
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Customer Service Phone Agent
Uhaul Moving And Storage
Bronx
03.2019 - 09.2019
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Implemented services to assist company in maintaining exceptional client service ratings on external audits.
- Shared detailed information regarding options to help customers make decisions.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Processed customer account changes with proprietary software.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Pharmacy Assistant
Care Pharmacy & Compounding
The Bronx
01.2018 - 02.2019
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Helped pharmacy staff prepare medications and fill orders.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed filing, copying, faxing and other clerical tasks.
- Prepared medication labels with item name and quantity.
- Entered current customer, payment and inventory information into system to keep data accurate.
- Answered customer questions about prescribed and OTC medications.
- Trained new pharmacy staff in procedures and customer service standards.
Education
Associate of Applied Science - Medical Administration
Monroe College
The Bronx, NYSkills
- Microsoft Office
- Supervision
- Issue and conflict resolution
- Decision-making
- Team building
- Scheduling
- Search engine
- Communication
- Troubleshooting
- CRM Software
- Upbeat and Positive Personality
- Verbal and Written Communication
- Understanding Customer Needs
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Scheduling software
- Document management
- Telephone etiquette
- Critical thinking
- Inventory tracking
Timeline
Family Team Critical Conferencing Scheduler/Administrative Assistant
The Children's Aid Society
11.2023 - 02.2026
Call Center Representative
Ascensus College Savings
06.2022 - 08.2023
Manager
Sushi-teria
11.2019 - 03.2022
Customer Service Phone Agent
Uhaul Moving And Storage
03.2019 - 09.2019
Pharmacy Assistant
Care Pharmacy & Compounding
01.2018 - 02.2019
Associate of Applied Science - Medical Administration
Monroe College