Bianca Riddle
Gloucester,VA
Summary
Owner of a ABA company with over 6 years of successful experience in leadership and providing direct therapy. Recognized consistently for performance excellence and contributions to success in the mental health industry. Strengths in program development and compliance. Worked in the field of mental health since seventeen years old. Currently going back to school to continue growth in personal development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner/Operator Supervisor
Connex Family Services
Gloucester , VA
03.2018 - Current
- Oversee all operational functions and case compliance standards for 10 -15 case loads
- Conduct weekly evaluations of unit utilization for over 50 clients.
- Facilitate Behavioral Consultants and Board Certified Behavioral Analysts orientation.
- Develop relationships with Supports Coordinators, Community Mental Health Organizations authorities, families, Pediatricians, advocacy groups, and all relevant referral sources.
- Facilitate planning and current capacity meetings with referral sources, as necessary.
- Develop tracking systems and check-ins for day-to-day operations to gain better understanding of case status and needs.
- Meets with clinical director for all business development activity, personnel, client issues, and special projects.
- Establish protocols to minimize case attrition.
- Analyze trends and patterns for case discharges; and per insurance regulations.
- Uphold compliance standards for all members on care team`s.
- Report case progress and deficits as needed to insurance companies and other providers on care teams.
- Review all contracts for requirements and ensure adherence to minimum standards.
- Have monthly revenue meetings with internal and external billers.
- Makes amendments to policy and procedures as needed to ensure compliance.
- Runs payroll biweekly year long.
- On boards staff as needed on all various platforms.
- Calls insurance companies to check status of Authorization and continued stays daily.
- Checks co-pay and deductibles - send`s out monthly PR invoices for over twenty clients.
- Faxes request for higher unit utilization.
Clinical Secretary
Middle Peninsula Northern Neck Community Services Board
King William , VA
03.2013 - 04.2016
- Managed master calendar for over 10 clinicians and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
- Completed and filed financial documentation for accounting purposes.
- Supported office staff and operational requirements with administrative tasks.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
Education
Associate of Science -
Rappahannock Community College
Saluda, VANo Degree -
Liberty University
Lynchburg, VASkills
- Sales Leadership
- Merchandise Promotion and Display
- Microsoft Office
- Handling Complaints and Inquiries
- Health and Safety Procedures
- Recruitment and Training
- Team Building and Motivation
- Reporting and Performance Analysis
- Social Perceptiveness
- Creativity and Originality
- Business Development
Certification
- First Aid/CPR Certified
- RBT - Registered Behavior Technician
Timeline
Owner/Operator Supervisor
Connex Family Services
03.2018 - Current
Clinical Secretary
Middle Peninsula Northern Neck Community Services Board
03.2013 - 04.2016
Associate of Science -
Rappahannock Community College
No Degree -
Liberty University