Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Bianca Rivera

Halloween Nights
Las Vegas
7
years of professional experience

Dedicated customer service professional with over four years of experience in improving customer satisfaction and fostering strong client relationships. Proficient in bilingual communication, data management, and team collaboration, ready to enhance operational efficiency and guest experiences.

Work History

Customer Service Representative

4 Years 2 Months
Halloween Nights | 09.2019 - 11.2023
  • Improved customer satisfaction ratings by implementing feedback mechanisms and follow-up processes.
  • Scanning tickets and directing guest to there according direction
  • Answering our guest questions and concerns

Counter Person

4 Years 5 Months
In And Out Express Pizza | 07.2016 - 12.2020
  • Processed customer orders efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of counter area to enhance customer experience.
  • Provided prompt and friendly service while addressing customer inquiries and concerns.
  • Assisted in training new staff on operational procedures and best practices.
  • Collaborated with kitchen staff to ensure accurate order preparation and delivery times.
  • Fostered positive relationships with regular clientele by remembering their preferences along with their names.

Education

High School Diploma

One Bright Ray Community HighSchool | Philadelphia, PA

Skills

Customer service
Active listening
Data entry
Customer relations
Relationship building
Microsoft Excel
Payment processing
Bilingual
Fast learner
Team player

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Halloween Nights
09.2019 - 11.2023Read More

Counter Person

In And Out Express Pizza
07.2016 - 12.2020Read More

One Bright Ray Community HighSchool

High School Diploma
Read More
Bianca Rivera