Bianca Rodriguez
Moore,TX
Summary
Organized, responsible, and dependable, with a desire to help people. Adaptable, and ready to learn as the need arises.
Overview
5
5
years of professional experience
Work History
Receptionist
Vanguard Vet Clinic
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, and scanning.
- Collected payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, and gathered nature of visit.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by scanning, and filing documents.
Dog Groomer/Receptionist
Saras Devine Doggies
03.2023 - 09.2024
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Dog Bather/Receptionist
Pup Town Spaw
08.2021 - 03.2023
- Responded to inquiries from callers seeking information.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly.
Dry Cleaning Attendant
First Klass Cleaners
12.2019 - 03.2020
- Ensured client satisfaction with timely completion of assigned cleaning tasks according to schedule.
Education
Associate of Arts -
San Antonio College
San Antonio, TX08-2021
High School Diploma -
Natalia ISD
Natalia, TX06-2019
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Visitor and Customer Relations
- Courteous and Professional
- Appointment Scheduling
- Call Answering and Routing
- Customer Service
- Reception desk management
- Calm Demeanor
- Scheduling appointments
- Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Vanguard Vet Clinic
09.2024 - Current
Dog Groomer/Receptionist
Saras Devine Doggies
03.2023 - 09.2024
Dog Bather/Receptionist
Pup Town Spaw
08.2021 - 03.2023
Dry Cleaning Attendant
First Klass Cleaners
12.2019 - 03.2020
Associate of Arts -
San Antonio College
High School Diploma -
Natalia ISD
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