Bianca Rodriguez
San Bernardino,Ca
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavioral Health Receptionist
San Marcos Medical Group
San Bernardino, CA
02.2025 - Current
- Managed multi-line phone system, directing calls to appropriate departments effectively.
- Scheduled appointments and meetings, ensuring efficient use of executive calendars.
- Greeted visitors and clients warmly, enhancing overall customer service experience.
- Maintained organized reception area, contributing to a professional office environment.
ECM Care Coordinator
San Marcos Medical Group
San Bernardino, CA
05.2024 - Current
- Coordinated patient care services, ensuring seamless communication among healthcare providers and patients.
- Developed individualized care plans based on patient assessments and healthcare team input.
- Managed referrals and authorizations for specialized services, streamlining patient access to necessary resources.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Medical Office Receptionist
Metropolitan Family Medical Clinic
San Bernardino, Ca
04.2019 - Current
- Assisted medical staff by preparing charts and managing electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Trained new receptionists on office procedures and software systems to enhance team performance.
- Collaborated with healthcare providers to streamline communication and improve patient care delivery.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
Assistant Manager
Burger King
San Bernardino, Ca
09.2017 - 04.2019
- Oversee 5-6 staff, Trained new hires, Assisted with cash register, Handled money transactions, Greeting Customers, Assisted with inventory
- Resolved customer complaints effectively, ensuring positive dining experiences and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Lead
Jenco Productions
San Bernardino, Ca
05.2014 - 11.2017
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CaSkills
- Translator
- Customer Service
- Fast Learner
- Organized
- Office Clerical
- Multitasker
- Venipuncture
- Patient support
- Patient care
- Phlebotomy technician (PT)
- HIPAA compliance
- Certified in CPR/AED
Certification
- PT - Phlebotomy Technician
- Certified Phlebotomist, Wagner Training Institute - 2024
- Community Health Worker, Simply Solutions, 2025
LANGUAGES
English
Spanish
Timeline
Behavioral Health Receptionist
San Marcos Medical Group
02.2025 - Current
ECM Care Coordinator
San Marcos Medical Group
05.2024 - Current
Medical Office Receptionist
Metropolitan Family Medical Clinic
04.2019 - Current
Assistant Manager
Burger King
09.2017 - 04.2019
Lead
Jenco Productions
05.2014 - 11.2017
High School Diploma -
San Gorgonio High School