Bianca Sanchez
Forth worth,US
Summary
Receptionist with years of experience excelling in appointment scheduling, customer service, and insurance verification. Bilingual and highly skilled in client intake and organizational tasks, ensuring seamless operations and exceptional client interactions. Demonstrates extensive expertise in maintaining meticulous records and supporting administrative functions.
Overview
3
3
years of professional experience
Work History
Funeral Home Receptionist
Mount Olive/Greenwood Funeral Home
05.2023 - 11.2023
- Greeting families entering the building in a professional manner.
- Answering phone calls and redirecting them to the right team member or Funeral director.
- Maintains cleanliness of the reception area, conference rooms, viewing rooms, chapel, restrooms, and administrative areas within the funeral home.
- Provide administrative support for funeral directors and managers regarding memorial packages including.
- Light housekeeping to keep the facilities and grounds in perfect order.
- This includes keeping work areas tidy and general straightening up.
- Responsible for ensuring appropriate office supplies and inventory are on hand.
- Provided compassionate support to grieving families, managing administrative tasks and ensuring a serene environment for memorial services.
Medical Receptionist, Home Health Coordinator
LivingWell Health Clinic / Integrity Home Health Services
01.2022 - 02.2023
- Exceptional customer service skills
- Managed daily administrative tasks, improving patient flow and satisfaction through optimized scheduling
- Scanned medical records, created claims, and entered data using EMR software, ensuring accuracy
- Coordinated home health aide schedules, delivering respectful and caring services to clients
- Conducted client intake screenings, risk assessments, and liaised with case workers for comprehensive care
- Secured billing payments and maintained up-to-date knowledge of state and federal regulations
Waitress
Maria Bonita Restaurant
08.2020 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
high school diploma -
Sam Houston high school
Arlington, TX01.2014
Skills
- Appointment scheduling
- Bilingual
- Client intake
- Organizational skills
- Customer service
Languages
Spanish
Full Professional
Timeline
Funeral Home Receptionist
Mount Olive/Greenwood Funeral Home
05.2023 - 11.2023
Medical Receptionist, Home Health Coordinator
LivingWell Health Clinic / Integrity Home Health Services
01.2022 - 02.2023
Waitress
Maria Bonita Restaurant
08.2020 - 12.2021
high school diploma -
Sam Houston high school