Bianca Skipworth
Reno,NV
Summary
Quality-focused healthcare professional with 9 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
Overview
14
14
years of professional experience
Work History
Manager of Clinical Services
Reno Orthopedic Center
Reno , NV
2020.03 - Current
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Analyzed data from patient surveys and focus groups in order to identify opportunities for improvement within the organization's clinical services program.
- Managed the day-to-day operations of the clinical services department.
- Evaluated performance of staff members in order to identify areas for professional development or growth opportunities.
Patient Care Coordinator
Reno Orthopedic Clinic
Reno , NV
2016.10 - 2021.03
- Relayed feedback on clinical settings effectiveness and productivity
- Delivered comprehensive clinical instruction to over a dozen employees in a variety of departments such as Patient Services, Clinical Services, and Ancillary Services
- Organized and oversaw employee’s schedules while sustaining efficiency
- Acknowledge patients feedback and provide solutions to better serve our community.
- Oversaw implementation of quality assurance protocols designed to improve safety and reduce risk associated with client care.
- Attended conferences and workshops related to advances in health care technology or new developments in patient care methodology.
- Identified areas of improvement within the organization's clinical services program, recommending changes as appropriate.
Medical Assistant
Reno Orthopedic Clinic
Reno , NV
2010.08 - 2016.10
- Demonstrated developed back and front office skills: Surgery Scheduling Properly recorded and obtained vitals
- Managed and maintained office schedules
- Obtained authorizations for office procedures and surgeries
- Precisely enter patient data.
Education
Bachelors of Health Care Administration -
Western Governors University
Nationally Certified Medical Assistant -
Career Academy
Skills
- Clinical Leadership
- Performance Improvement
- Maintain operational work flows
- Training and Mentoring
- Operations Oversight
- Quality Improvement
Timeline
Manager of Clinical Services
Reno Orthopedic Center
2020.03 - Current
Patient Care Coordinator
Reno Orthopedic Clinic
2016.10 - 2021.03
Medical Assistant
Reno Orthopedic Clinic
2010.08 - 2016.10
Bachelors of Health Care Administration -
Western Governors University
Nationally Certified Medical Assistant -
Career Academy
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