Bianca Temte
Lakeville,MN
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations, notably with Cowboy Jacks and Courtyard by Marriott. Demonstrated strong work ethic and professional appearance, contributing to a positive and productive work environment. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Courtyard by Marriott
11.2017 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Assisted in serving and bartending in the lobby bar.
- Responsible for processing payments, ensuring guest satisfaction and coordination of special requests.
- Recognized and rewarded for guest recognitions.
Server /Cocktail Bartender
Sheraton Hotel Minneapolis Midtown
05.2017 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
In-Home Nanny
UrbanSitter
01.2021 - 03.2022
- Enhanced children's emotional well-being by providing consistent and nurturing care.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
Server
Cowboy Jacks
01.2015 - 08.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Restaurant Host
Cowboy Jacks
09.2014 - 01.2015
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
Bachelor of Science - Communications
Minnesota State University
Mankato, MN05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Cleanliness standards
- Service prioritization
- Order Accuracy
- Quality Control
Timeline
In-Home Nanny
UrbanSitter
01.2021 - 03.2022
Front Desk Receptionist
Courtyard by Marriott
11.2017 - 05.2020
Server /Cocktail Bartender
Sheraton Hotel Minneapolis Midtown
05.2017 - 08.2017
Server
Cowboy Jacks
01.2015 - 08.2016
Restaurant Host
Cowboy Jacks
09.2014 - 01.2015
Bachelor of Science - Communications
Minnesota State University
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