LACI HOLMAN
Collinsville,IL
Summary
Highly experienced in Customer Service. Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Able to make decisions independently and quickly with minimal escalations.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
SIHF Healthcare
Belliville , IL
09.2020 - Current
- Facilitated friendly check-in process by welcoming patrons at front desk.
- Collected and verified patient demographic and insurance information with precision.
- Managed multi-line phone system, efficiently routing calls and taking messages.
- Coordinated patient appointments to enhance clinic operations and patient flow.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Server
TEXAS ROADHOUSE
O'Fallon, IL
12.2014 - Current
- Maintained comprehensive knowledge of menu items to enhance sales performance.
- Collaborated with kitchen staff through POS and verbal communication to optimize customer satisfaction.
- Organized customer orders using a personal system to ensure efficient service delivery.
- Acquired loyal customers and garnered outstanding reviews for exceptional service.
Field Support Specialist
Maxim Healthcare
Fairview Heights, IL
03.2016 - 09.2020
- Engaged skilled healthcare professionals to enhance team capabilities across diverse roles.
- Conducted interviews to evaluate candidate qualifications and cultural fit.
- Managed staff schedules to ensure optimal coverage and staging locations.
- Processed payroll accurately and timely, ensuring compliance with regulations.
Local Store Marketer
TEXAS ROADHOUSE
O'Fallon, IL
12.2015 - 12.2018
- Monitored restaurant operations, ensuring adherence to marketing and service standards.
- Demonstrated extensive knowledge of foods, beverages, and guest interactions.
- Maintained exceptional customer service standards through proactive training.
- Utilized strong communication skills to foster positive relationships with guests and employees.
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDY
Collinsville High school
Collinsville, IL, USASkills
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Leadership
- Strong Work Ethic
- Self motivation
- Fast learning abilities
- Team Work
- Trustworthiness & Ethics
- Creativity
- Multitasking
Timeline
Front Desk Receptionist
SIHF Healthcare
09.2020 - Current
Field Support Specialist
Maxim Healthcare
03.2016 - 09.2020
Local Store Marketer
TEXAS ROADHOUSE
12.2015 - 12.2018
Server
TEXAS ROADHOUSE
12.2014 - Current
HIGH SCHOOL DIPLOMA - GENERAL STUDY
Collinsville High school
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