Summary
Overview
Work History
Education
Skills
Interests
Timeline
StoreManager
Bianca Torres

Bianca Torres

Orlando,FL

Summary

Hospitality professional with proven expertise in guest services, event coordination, and operations management. Strong focus on team collaboration to achieve exceptional results, adapting efficiently to changing needs. Skilled in customer relations, conflict resolution, and staff training, with commitment to delivering high-quality experiences. Known for reliability, flexibility, and fostering positive work environment.

Overview

14
14
years of professional experience

Work History

Hospitality Professional With Sales Focus

Marriott International, Inc.
06.2011 - Current
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Analyzed guest feedback data to identify areas for improvement, implementing changes as needed to ensure ongoing satisfaction and loyalty among patrons.
  • Assisted in maintaining an aesthetically pleasing lobby area that created a welcoming atmosphere for guests upon arrival.
  • Established excellent rapport with clients through clear communication channels resulting in repeat bookings for events or conferences.
  • Reduced waste by implementing sustainable practices throughout the hotel''s operations, including recycling programs and energy-efficient measures.
  • Trained new team members in key hospitality procedures, resulting in increased efficiency and improved guest experiences.
  • Maintained strict compliance with health and safety regulations, conducting regular inspections and implementing corrective actions as needed.
  • Achieved consistent positive feedback from guests through personalized attention and anticipating their needs.

Education

Associate of Arts -

Valencia College
Orlando, FL

Skills

  • Brand representation
  • Menu design
  • Upselling strategies
  • Event preparation
  • Prep work
  • Coaching and mentoring
  • Teamwork
  • Problem-solving
  • Customer service
  • Attention to detail
  • Multitasking
  • Effective communication

Interests

  • Personal Development and Self-Improvement
  • Passionate about balancing physical health with mental and emotional wellness
  • Interior Design
  • High-Intensity Interval Training
  • Fashion and Style
  • Running
  • Animal Care
  • Digital Art and Animation
  • Adventure Travel
  • I enjoy cooking for friends and family gatherings
  • DIY and Home Improvement
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Crafting and DIY Projects
  • Music
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I enjoy helping others and giving back to the community

Timeline

Hospitality Professional With Sales Focus

Marriott International, Inc.
06.2011 - Current

Associate of Arts -

Valencia College

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Bianca Torres