Bianca Turner
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
WDC Solar
05.2023 - 10.2023
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships by going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Developed and updated spreadsheets and databases to track, analyze, and report on sales data.
Customer Service Representative
Pizza Hut
09.2022 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Science - Criminal Justice
Wingate University
Wingate, NCBachelor of Science - Criminal Justice
Georgia State University
Atlanta, GA05.2026
Skills
- Reading Comprehension
- Dedicated Team Player
- Critical Thinking
- Store Maintenance
- Money Handling Abilities
- Customer Relations
- Problem-Solving Abilities
- Active Listening
Timeline
Administrative Assistant
WDC Solar
05.2023 - 10.2023
Customer Service Representative
Pizza Hut
09.2022 - 11.2022
Bachelor of Science - Criminal Justice
Wingate University
Bachelor of Science - Criminal Justice
Georgia State University
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